IT Technical Support Specialist

SuperStaff is looking for a Technical Support Specialist to provide exceptional IT support and customer service to internal users and this role you will troubleshoot hardware software network and account-related issues manage support tickets and ensure timely resolution of technical concerns. We are seeking a motivated customer-focused team player with strong communication skills a passion for technology and the ability to thrive in a fast-paced environment. Fresh graduates are welcome to apply.

Duties and Responsibilities:

• Provide top-tier technical support via phone email chat and remote tools resolving issues efficiently and professionally
• Respond promptly to user inquiries ensuring high levels of customer satisfaction
• Diagnose and troubleshoot hardware and software issues identify root causes and implement effective solutions
• Accurately document all interactions issues and resolutions in the ticketing system
• Collaborate with IT team members to escalate and resolve complex issues
• Stay up to date with industry trends technologies and software updates
• Contribute to knowledge base articles FAQs and support documentation to improve self-service capabilities
• Identify process improvement opportunities and recommend enhancements
• Follow department policies procedures and SLA standards
• Participate in special projects and perform additional duties as required

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.
• At least 1 year of experience in a Technical Support role is preferred; however fresh graduates are welcome to apply.
• Certifications such as CompTIA A Network or MCP are a plus but not required.
• Willingness to work onsite with a shifting schedule as needed.
• Location: Medellín Colombia (must be based in or near the area)

Skills Needed:

Technical Skills:

• Strong technical knowledge in installation setup maintenance and troubleshooting including but not limited to:
• Hardware: desktops laptops printers mobile phones and tablets
• Operating systems: Microsoft Windows and macOS
• Peripherals: printers scanners displays and interface devices
• Components: cabling memory storage and add-ons
• User and domain account management
• Network connectivity and wireless access troubleshooting
• Patch updates virus removal and malware remediation

• Experience with support tools such as ticketing systems CRM software remote assistance tools and knowledge base platforms
• Familiarity with programming scripting and database management is a plus
• Strong customer-focused mindset with a passion for delivering excellent service

Soft Skills:

• (Required) Self-motivated proactive team player able to work under pressure with a strong passion for IT and curiosity for problem-solving
• (Required) Strong written and spoken English skills; ability to communicate effectively with clients and colleagues at all organizational levels
• (Required) Ability to assume positive intent in all interactions

• Indefinite-Term Contract with Full Colombian Benefits
• Work Setup: Hybrid
• Salary: COP $5449600

Required Experience:

IC