IT Manager
Job Summary
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
- Serve as the primary hub interface for MDIT and site/business leaders; translate demand into prioritized work; communicate performance risks and roadblocks; manage vendor/partner interactions as needed; ensure alignment to Abbott standards security and compliance controls
- Own workforce planning for 25 resources; align skill sets to demand; manage schedules coverage and throughput; balance priorities across run/support work and improvement initiatives; coordinate with global and regional teams for capacity and escalation support.
- Set clear expectations and goals; provide coaching feedback and corrective action as needed; manage performance and succession planning; ensure consistent onboarding and role readiness across the team.
- Partner with HR and MDIT leaders to define roles interview and hire talent; build internal pipelines; manage retention risks through career paths recognition and engagement actions; ensure competitive and compliant staffing practices
- Create an inclusive high-performing culture; drive training plans and cross-skilling across technical disciplines; conduct regular 1:1s and team communications; improve engagement through feedback loops and action planning
- Professional university degree in Systems Engineering Computer Science Information Technology or a related field from a recognized institution.
- 10 years in IT operations service delivery and/or technology support in a complex enterprise environment.
- 710 years leading multi-skilled teams including coaching performance management and workforce planning.
- Experience in regulated quality-driven environments preferred (e.g. medical devices pharma) with working knowledge of IT service management (ITIL) and security/compliance controls.
- Fluent English (Spanish preferred); strong people leadership and change-management skills; demonstrated ability to recruit develop and retain talent; and effective stakeholder management in a matrixed global organization. ITIL Foundation (or equivalent) preferred.
- Experience with incident problem and change management capacity planning and vendor/partner management required.
ITIL Foundation (or equivalent) preferred.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
Required Experience:
Manager
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more