Programs Manager (Commercial)

RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo California that has commercialized the worlds first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The companys mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.

OVERVIEW:

The Programs Manager (Commercial) owns the end-to-end execution of customer incentive programs across three core areas of responsibility: Contracts Administration Data Collection and Payouts. Reporting to the Sr. Manager Sales Contracts & Reporting this role ensures accuracy scalability and full SOX compliance while serving as the primary administrative point-of-contact for accounts.

This position partners cross-functionally with Financial Planning Sales Operations Sales Data Analytics and direct customers to drive enrollment maintain data integrity and deliver timely reimbursements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Contracts Administration. Customer- and sales-facing ownership of the full contract lifecycle from initial approval through enrollment with a focus on data integrity and pipeline visibility.

• Draft review and manage customer contracts including formal study offers approval documentation and enrollment agreements using standardized templates
• Maintain data integrity and accuracy across all sales pipeline stages ensuring contract status is current in internal tracking systems and CRM (Salesforce)
• Configure and manage automated enrollment reminders to reduce cycle time and minimize drop-off
• Serve as the primary administrative contact for corporate accounts fielding inquiries and routing requests through proper channels ()
• Partner with Sales to communicate program terms timelines and enrollment status to field teams and customers
• Maintain audit-ready contract records and documentation in compliance with SOX requirements

Data Collection. Acts as support and liaison across the teams responsible for the device data pipeline coordinating transmission issues field connectivity and end-to-end data flow from source to reporting.

• Apply general project management discipline to data collection activities including timeline tracking status reporting and stakeholder communication
• Manage data collection across connected devices and manual data pull processes ensuring adherence to the 30-day collection timeline
• Develop and maintain a working understanding of transmission device connectivity including JUNO platform functionality and common failure modes
• Guide the data transmission pipeline from manual data ingestion through Azure Cloud to Power BI ensuring data flows accurately and on schedule
• Escalate systemic issues as appropriate to address delays in the manual data collection process

Payouts. Financial ownership of program reimbursements including payment preparation reconciliation accruals and group-level payment reporting.

• Prepare and submit accurate payment documentation to Accounts Payable / Finance for processing
• Ensure connected device payments (approximately 85%) are processed within 30 days of end-of-quarter and manual-pull payments (approximately 15%) within 60 days of end-of-quarter
• Manage accruals and coordinate with Financial Planning & Analysis on forecasting and budget impact
• Build and maintain payout reporting including historical payment amounts reimbursement calculators and quarterly summaries
• Identify and resolve payment discrepancies working with Finance and field teams to ensure accurate and timely resolution

Reporting & Tools Ownership. Owns and maintains field-facing tools including enrollment dashboards treatment visibility reimbursement calculators historical payment reporting and Salesforce integrations. Drives accountability across cross-functional teams to validate data accuracy following up to ensure timely and reliable reporting

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Demonstrated ownership of customer incentive chargeback pricing-compliance or similar commercial finance programs
• Excellent organizational skills with the ability to manage multiple workstreams and deadlines simultaneously
• Effective communicator who drives accountability across technical financial and commercial stakeholders
• Working knowledge of at least one ERP platform (QAD SAP Oracle NetSuite or similar)
• Experience using CRM systems for account management program tracking and translating data into actionable insights

SUPERVISORY RESPONSIBILITIES:

N/A

EDUCATION EXPERIENCE and TRAINING:

• Bachelors degree in Finance Accounting Business or equivalent along with 3-5 years managing customer incentive chargeback or pricing-compliance programs preferably within medical devices or other regulated industries.
• Experience with Salesforce and Power BI preferred; exposure to QAD or similar ERP systems strongly desired.
• Training to be completed per the training plan for this position as maintained in the document control system.

CERTIFICATES LICENSES REGISTRATIONS:

• Advanced data-analytics certification (e.g. Power BI Tableau Salesforce Administrator) a plus.

COMPUTER SKILLS:

• Microsoft Excel Advanced
• ERP systems (QAD preferred)
• Power BI or comparable analytics platforms
• Experience with incentive-management or pricing tools highly desirable.

Notice to Staffing Agencies and Search Firms:

RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSights Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.