Phoenix Customer Service Representative 2

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative 2

Location: Phoenix AZ (On-site)
Position Type: Staff Augmentation (Full-Time)
Duration: Projected 04/20/2026 01/18/2027

Position Overview

The Arizona Department of Economic Security (AZDES) is seeking five (5) dedicated Customer Service Representatives to provide journey-level support to the general public. This role involves handling inquiries regarding program eligibility resolving complex service complaints and managing essential records. We are looking for professional local candidates who can exercise discretion and provide high-quality service in a fast-paced environment.

Key Responsibilities

Customer Interaction: Confer with customers via telephone or in-person to provide information on program eligibility licenses registrations and titles.
Issue Resolution: Research and analyze policies to solve difficult customer complaints; verify that appropriate changes were made to resolve issues.
Records Management: Maintain meticulous records of customer interactions inquiries and actions taken in the system.
Financial Duties: Determine charges for services collect payments/deposits reconcile cash receipts against daily figures and prepare deposits for the bank or State Treasurers office.
Administrative Support: Complete contract forms process change-of-address records and issue service discontinuance orders using agency software.
Escalations: Refer unresolved grievances to designated departments for further investigation and follow up with customers regarding claim results.

Work Locations

Candidates must indicate their preferred location upon application:

Location A: 4635 S. Central Ave. Phoenix AZ 85040 (3 Openings)
Location B: 4522 W. Indian School Rd. STE 4-9 Phoenix AZ 85031 (2 Openings)

Schedule & Requirements

Hours: Monday Friday 8:00 AM 5:00 PM (40 hours/week).
Education: Minimum High School Diploma or GED.
Experience: Prior Customer Service experience is required.
Local Candidates Only: You must currently reside in the Phoenix area and be available for an in-person interview within one week of the posting close date.
Background/Drug Screen: Must be able to pass a background check and drug screening via HireRight.

Required Skills

Proven experience following established guidelines and procedures.
Ability to solve difficult or complex customer service complaints.
Strong interpersonal communication and journey-level problem-solving skills.
Discretion when handling sensitive or confidential information.

Preferred Skills

Bilingual (English/Spanish) is highly preferred.

Job Title: Customer Service Representative 2 Location: Phoenix AZ (On-site) Position Type: Staff Augmentation (Full-Time) Duration: Projected 04/20/2026 01/18/2027 Position Overview The Arizona Department of Economic Security (AZDES) is seeking five (5) dedicated Customer Service Representatives...