Transaction Processor Customer Service
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Job Location:
Pennington, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: Sr Customer Service Rep
Location: Pennington NJ 08534
Duration: 11 months contract
Location: Pennington NJ 08534
Duration: 11 months contract
Pay: $22/hr on W2
ASAP start required to be on-site all 5 days/week -- no exceptions
This role is a potential contract to hire and will require resources that do not require sponsorship now or in the future**
Job Description:
This job is responsible for standard transactions and fulfillment processing including the movement of assets into and out of accounts. Key responsibilities include processing mail (including deposits) and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence and escalating complex issues to leadership to minimize risk.
Responsibilities:
- Performs standard transaction processing and reconciliation according to the established written guidelines and procedures
- Responds to client inquiries via numerous channels to support operational efficiency and quality client service
- Performs basic research follow-up and resolution of routine research requests
- Identifies potential issues in daily operational tasks and escalates risk concerns as needed
- Provides general operational support including mail sorting and mail distribution
- Needs to have a professional presence respond to emails in a professional manner
Required Skills:
- Attention to Detail to ensure accuracy
- Effective Written Communications
- Accountability ensuring all requests are completed in their entirety
- Analytical Thinking self-reliant to analyze situations and make quick decisions
- Independence ability to work independently with minimal supervision and guidance
- Research ability to understand systems to perform effective research
- Risk Management ability to detect potential risk(s)
- MS Suite
- Outlook
- Word.
This role is a potential contract to hire and will require resources that do not require sponsorship now or in the future**
Job Description:
This job is responsible for standard transactions and fulfillment processing including the movement of assets into and out of accounts. Key responsibilities include processing mail (including deposits) and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence and escalating complex issues to leadership to minimize risk.
Responsibilities:
- Performs standard transaction processing and reconciliation according to the established written guidelines and procedures
- Responds to client inquiries via numerous channels to support operational efficiency and quality client service
- Performs basic research follow-up and resolution of routine research requests
- Identifies potential issues in daily operational tasks and escalates risk concerns as needed
- Provides general operational support including mail sorting and mail distribution
- Needs to have a professional presence respond to emails in a professional manner
Required Skills:
- Attention to Detail to ensure accuracy
- Effective Written Communications
- Accountability ensuring all requests are completed in their entirety
- Analytical Thinking self-reliant to analyze situations and make quick decisions
- Independence ability to work independently with minimal supervision and guidance
- Research ability to understand systems to perform effective research
- Risk Management ability to detect potential risk(s)
- MS Suite
- Outlook
- Word.
