Sierra Vista Customer Service Representative 2

Sierra Vista, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Posting: Customer Service Representative 2

Location: Sierra Vista AZ (On-site)
Agency: AZDES Division of Benefit & Medical Eligibility (DBME)
Type: Staff Augmentation (Contract)
Duration: April 20 2026 January 18 2027
Schedule: Monday Friday 8:00 AM 5:00 PM (40 hours/week)

Position Overview

The Arizona Department of Economic Security (AZDES) is seeking a journey-level Customer Service Representative 2 for the Sierra Vista office. This role involves acting as a primary point of contact for the general public providing information regarding program eligibility licenses and registrations. The position requires the use of discretion when handling sensitive information solving complex customer service complaints and performing research to resolve issues.

Key Responsibilities

Customer Interaction: Communicate with customers by telephone or in person to provide information about services process orders and explain program eligibility.
Problem Resolution: Resolve difficult service or billing complaints; conduct research and analyze policies to address customer issues.
Records Management: Maintain accurate records of customer interactions recording details of inquiries complaints and actions taken.
Financial Duties: Reconcile cash against known figures prepare and transmit daily deposits to the bank or state treasurers office and determine service charges.
Administrative Tasks: Complete contract forms update address records and notify customers of claim investigation results.

Required Skills & Qualifications

Experience: Previous customer service experience specifically in solving difficult complaints or navigating complex guidelines.
Knowledge: Understanding of administrative and clerical procedures including word processing and record management.
Communication: Strong active listening and speaking skills to convey information effectively to a diverse public.
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions.
Education: Minimum of a High School Diploma or GED.
Bilingual (Preferred): Proficiency in both English and Spanish is highly desired.

Mandatory Requirements

Local Candidates Only: Resumes must specify the current location of the candidate. Candidates must be local at the time of submission.
Availability: Candidates must be available for in-person interviews within one week of the posting close date (4/3/2026) and able to start within two weeks of an offer.
Background Screening: Finalists must pass background checks and drug screenings via HireRight.
Security: Security clearance is required for this position.

Job Posting: Customer Service Representative 2 Location: Sierra Vista AZ (On-site) Agency: AZDES Division of Benefit & Medical Eligibility (DBME) Type: Staff Augmentation (Contract) Duration: April 20 2026 January 18 2027 Schedule: Monday Friday 8:00 AM 5:00 PM (40 hours/week) Position...

Job Posting: Customer Service Representative 2

Position Overview

Key Responsibilities

Customer Interaction: Communicate with customers by telephone or in person to provide information about services process orders and explain program eligibility.
Problem Resolution: Resolve difficult service or billing complaints; conduct research and analyze policies to address customer issues.
Records Management: Maintain accurate records of customer interactions recording details of inquiries complaints and actions taken.
Financial Duties: Reconcile cash against known figures prepare and transmit daily deposits to the bank or state treasurers office and determine service charges.
Administrative Tasks: Complete contract forms update address records and notify customers of claim investigation results.

Required Skills & Qualifications

Experience: Previous customer service experience specifically in solving difficult complaints or navigating complex guidelines.
Knowledge: Understanding of administrative and clerical procedures including word processing and record management.
Communication: Strong active listening and speaking skills to convey information effectively to a diverse public.
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions.
Education: Minimum of a High School Diploma or GED.
Bilingual (Preferred): Proficiency in both English and Spanish is highly desired.

Mandatory Requirements

Local Candidates Only: Resumes must specify the current location of the candidate. Candidates must be local at the time of submission.
Availability: Candidates must be available for in-person interviews within one week of the posting close date (4/3/2026) and able to start within two weeks of an offer.
Background Screening: Finalists must pass background checks and drug screenings via HireRight.
Security: Security clearance is required for this position.