Application Production Support (APS) Engineer
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Application Production Support (APS) Engineer is responsible for ensuring the operational availability stability and performance of applications within their scope. This role provides both technical and functional production support ensuring service quality incident resolution and business continuity.
The APS Engineer acts as a key interface between Business and IT teams contributing to operational excellence continuous improvement and resilient production environments.
Production Support & Operations
- Provide technical and functional support to end users and business teams.
- Ensure day-to-day application availability and production stability.
- Monitor and control the proper execution of production processes including:
- Batch jobs
- Data flows
- File transfers and integrations
Incident & Problem Management
- Manage production incidents end-to-end:
- Service restoration
- Stakeholder communication
- Technical coordination
- Post-Incident Reviews (PIR)
- Perform root cause analysis and drive preventive actions.
- Contribute to service reliability resilience and operational risk reduction.
Release & Change Support
- Support application releases deployments and transitions to production.
- Act as a production expert and trusted partner for IT Operations teams.
- Ensure production readiness and adherence to operational standards.
Monitoring Reporting & Continuous Improvement
- Contribute to production dashboards KPIs and operational reporting.
- Support continuous improvement initiatives across production support processes.
- Proactively identify optimization opportunities related to performance stability and monitoring.
Qualifications :
Application Support & Operations
- Strong experience in application production support and operations.
- Solid understanding of production operations management.
- Proven ability to manage IT / Business relationships.
- Awareness of IT security and cybersecurity best practices.
Core Technical Skills
- ITSM & Production: ServiceNow
- Operating Systems: Linux (RHEL) Unix Windows
- Containers & Platforms: Docker Kubernetes OpenShift
- CI/CD & Automation: Git Jenkins Ansible Terraform
- Scripting: Python Shell YAML
- Observability & Monitoring: Splunk ELK SysDig Dynatrace
- Scheduling: Control-M
- Cloud: IBM Cloud
- Middleware & Integration: Kafka CFT Spring Boot
- Security: Illumio strong authentication mechanisms
Methodologies & Frameworks
- ITIL (Information Technology Infrastructure Library)
- Resilience & Business Continuity principles:
- Disaster Recovery Plans (DRP)
- Business Continuity Plans (BCP)
- High Availability (HA)
Transversal & Analytical Skills
- Strong problem analysis and resolution capabilities.
- Definition monitoring and reporting of operational performance indicators (KPIs).
- Ability to prioritize in high-pressure production environments.
Behavioral & Soft Skills
- Strong teamwork and collaboration mindset.
- High level of resilience and effective priority management.
- Excellent organizational and communication skills.
- Willingness to share knowledge and mentor junior team members.
Language Skills
- English: Professional proficiency
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
