German Customer Support in Braga
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Start Your Career as a Customer Support!
Become part of a collaborative and supportive team where empathy professionalism and teamwork shape every customer interaction. If you are organized proactive and passionate about helping others this is a great opportunity to develop your career in customer service.
Role Overview:
As a Customer Support you will be the main point of contact for customers providing support through phone email and live chat. Your role will focus on delivering clear and timely information while ensuring a smooth and positive customer experience from start to finish.
Key Responsibilities:
- Multi-Channel Support: Provide professional assistance via phone email and chat
- Issue Resolution: Handle product and service inquiries resolve problems and assist with account-related requests
- Customer Communication: Engage clearly and effectively to ensure customers feel supported and understood
- Accurate Record-Keeping: Document all interactions and solutions accurately in internal systems
- Escalation Handling: Identify complex or sensitive cases and escalate them when necessary
- Teamwork: Collaborate with internal teams to resolve issues efficiently
- Performance Targets: Meet KPIs quality standards and response time goals
- Ongoing Development: Stay updated on products policies and best practices to consistently deliver high-quality service
Requirements:
- Language Proficiency: Fluent in German (C1/C2 level)
- Eligibility: EU citizenship or a valid Portuguese residency card
- Experience: 01 year in customer support or a related role
- Skills: Strong communication analytical and problem-solving abilities
- Mindset: Eager to learn adaptable and motivated to grow within a fast-paced environment
Why Join Us
- Competitive Salary: Compensation that reflects your skills and potential
- Performance Bonus: Recognition for outstanding results
- Meal Allowance: Daily support for your meals
- Transportation Support: Assistance with commuting costs
- Health & Life Insurance: Comprehensive coverage for your peace of mind
- Relocation Package: Smooth transition support if youre moving to Portugal
- Remote Work: Enjoy the flexibility of working from home
Ready to elevate your career
Apply today and become part of a forward-thinking team that values growth innovation and excellence in service!
