DevOps Production Support Engineer

For this project you will be responsible for ensuring the stability availability and performance of applications within the teams scope. You will play a key role in incident management ensuring timely resolution by collaborating with internal teams (Development and Infrastructure) and external stakeholders (Service Providers) while driving sustainable long-term solutions.

Key Responsibilities

Application Stability & Availability

• Monitor maintain and support in-scope applications to ensure high availability reliability and performance.
• Actively participate in incident management activities including:
  • Situation Rooms for P1/P2 incidents
  • Root Cause Analysis (RCA)
  • Identification of incident trends and contribution to permanent solutions
• Ensure compliance with ITIL governance within IT Production including SLA management.
• Execute change requests and deployments in accordance with ITIL and DevOps processes and tools.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations and provide 24/7 support for critical applications when required.

Technical Support & Cross-Team Collaboration

• Serve as a primary point of contact for Development teams supporting troubleshooting activities and coordinating fixes.
• Work closely with Scrum and Agile teams to design deploy and continuously improve systems.
• Implement upgrades patches and new functionalities while ensuring minimal impact on end users.

Platform Monitoring & Observability

• Implement configure and optimize monitoring solutions within the production environment (e.g. Dynatrace).
• Collaborate with Development teams and Centers of Expertise to define effective monitoring and observability practices.
• Promote observability awareness to enable early detection and proactive resolution of potential issues.
• Utilize distributed tracing logging and metrics tools (e.g. Jaeger Grafana Prometheus ELK).

Documentation & Knowledge Sharing

• Create maintain and update technical documentation including processes configurations and troubleshooting guides.
• Share best practices and technical knowledge with global support teams to improve service quality and operational efficiency.

Qualifications :

API Application Servers & Kubernetes

• Strong experience with Java application servers particularly Red Hat JBoss EAP.
• Solid Java knowledge including:
  • Heap and thread dump analysis
  • Performance tuning and optimization
• Experience with OpenShift and Kubernetes-based platforms including cloud-native environments.
• API Gateway integration and support.
• Strong knowledge of RHEL Linux operating systems.

Monitoring Automation & DevOps

• Hands-on experience with observability and monitoring tools such as:
  • Dynatrace
  • Jaeger
  • Grafana
  • Prometheus
  • ELK Stack
• Experience setting up and optimizing CI/CD pipelines using tools such as:
  • GitLab
  • ArgoCD
  • Jenkins
  • Nexus Sonatype
• Experience with infrastructure and automation tools such as Ansible and/or Terraform.

Soft Skills

• Strong problem-solving and critical-thinking abilities.
• Excellent collaboration and teamwork skills.
• Clear and effective communication skills.
• Resilience and adaptability in fast-paced environments.
• Ability to manage stress and perform effectively during critical incidents.
• Strong sense of accountability ownership and autonomy.
• Effective time management and prioritization skills.
• Goal-oriented mindset with strong attention to detail.

Language Skills

• Fluent in Portuguese and English.

Remote Work :

No

Employment Type :

Full-time