Functional Application Support Analyst
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Functional Application Support Analyst is responsible for providing technical and functional support to users of multiple banking applications ensuring service continuity system reliability and a high level of user satisfaction.
This role involves handling user requests incidents problems and changes while coordinating with different support levels such as Application Development (ADM) Production Operations and other technical teams. The analyst will act as a key point of contact between users and technical teams ensuring clear communication timely resolution and continuous improvement of support processes.
Key Responsibilities
User Support & Incident Management
- Provide functional and technical support to application users in a timely and efficient manner.
- Handle incidents service requests problems and changes in accordance with ITIL processes.
- Ensure clear communication with users regarding issue status resolution and follow-up actions.
Coordination & Operational Support
- Coordinate with second and third-level support teams (ADM Production Operations etc.) to investigate and resolve complex issues.
- Process requests for specific operational activities such as data processing extractions and ad-hoc actions.
- Ensure smooth execution of operational activities by defining and maintaining control points within procedures.
Knowledge Management & Continuous Improvement
- Build maintain and update a knowledge base documenting known issues root causes and resolutions.
- Develop a strong understanding of supported systems and related business domains to provide high-quality support.
- Proactively identify process improvements and suggest enhancements to increase efficiency and service quality.
- Produce ad-hoc reports and operational documentation when required.
Qualifications :
- Linux Hands-on operational experience
- Oracle Database Practical knowledge
- ITIL Framework Strong understanding (Incident Problem Change Management)
- Ansible Operational usage
- ServiceNow Ticketing and workflow management
- Dynatrace Application monitoring and performance management
Nice to Have
- Knowledge of Financial Markets particularly Transversal Financial Markets
- Experience supporting applications in banking or financial environments
Language Skills
- Portuguese: Fluent / Native
- English: Professional proficiency (candidate must be able to conduct interviews and daily work in English)
- French: Basic knowledge (nice to have)
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
