Patient Service Representative PRN Urgent Care
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Job Location:
Tucson, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Patient Service Representative with Northwest Urgent Care in Tucson AZ youll join a team and be a part of a culture thats dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance 401(k) licensure/certification reimbursement tuition reimbursement and student loan assistance for eligible roles.
Job Summary
The Patient Services Representative Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. The front office position plays a vital role in ensuring and exceeding the expectations of the patient. This role is responsible for patient registration insurance verification scheduling and collecting payments while ensuring a positive and professional patient experience. The Patient Services Representative supports the daily operations of the urgent care center through effective communication customer service and administrative accuracy.
Essential Functions
- Greets patients and visitors promptly and professionally ensuring a welcoming and courteous environment.
- Registers patients by verifying demographic insurance and financial information accurately and efficiently.
- Collects copays and balances posts payments and provides receipts in accordance with facility protocols.
- Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers.
- Answers multi-line phones responds to patient inquiries and routes calls to appropriate departments.
- Ensures all required forms consents and documents are completed and scanned into the electronic medical record (EMR).
- Analyzes health insurance benefits insurance eligibility and obtains necessary authorizations or referrals as needed.
- Maintains the cleanliness and organization of the front desk waiting area and shared workspaces.
- Communicates effectively with clinical and non-clinical team members to support efficient patient flow.
- Maintains confidentiality of patient information in accordance with HIPAA and OSHA compliance as well as all organizational policies.
- Support staffing and operational needs by traveling to other Urgent Care locations as required.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- 1-2 years of customer service administrative or healthcare front office experience required
- Prior experience in a clinic urgent care or physician office setting preferred
Knowledge Skills and Abilities
- Strong customer service and interpersonal skills in a fast-paced setting.
- Ability to accurately collect and enter data with attention to detail.
- Proficient in the use of EMR systems scheduling tools and basic office software.
- Strong computer skills required with the ability to efficiently multitask and work across multiple screens simultaneously.
- Ability to multitask problem-solve and remain calm under pressure.
- Knowledge of insurance verification and medical billing procedures.
- Excellent verbal and written communication skills.
- Ability to work 12-hour shifts including some weekends and holidays.
This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.
Required Experience:
Unclear Seniority
Key Skills
About Company
For more than 40 years, CHS has been developing and operating healthcare delivery systems committed to helping people get well and live healthier.
