The Insurance A/R Support Specialist is responsible for monitoring researching and resolving outstanding insurance accounts receivable over 30 days. This role ensures claims are accurately followed up on required attachments are submitted through Denticon and all DentalXChange errors are reviewed and corrected in a timely manner. The specialist supports the revenue cycle by reducing aged A/R improving first-pass claim approvals and expediting insurance reimbursement.
Submit claims daily with required attachments in Denticon.
Review and correct all DentalXChange errors daily.
Utilize Denticon Task Manager to work all outstanding insurance A/R aged 30 days (by payer age bucket and value).
Research claim status via payer portals and phone calls when needed.
Document claim follow-up notes clearly and accurately within Denticon.
Escalate denial patterns to leadership for root-cause intervention.
Monitor timely filing limits to prevent aged claims from expiring.
Utilize Denticon Task Manager to collaborate with office teams to request additional documentation when needed.
Performance Metrics (KPIs)
Insurance AR Aging Target:
55% in 0-30 days
20% in 31-60 days
15% in 61-90 days
10% in over 90 days
90% First-pass acceptance rate
Our Revenue Cycle Management team is built on a foundation of service excellence. Guided by DCAs AmaZing Training philosophy we understand that our providers practice teams and offices are not just partners they are our customers. Every interaction is an opportunity to deliver exceptional service by being responsive collaborative and accountable. We listen actively anticipate needs and take ownership to provide solutions or connect our offices with the right resources quickly and effectively. Our culture thrives on teamwork transparency and a shared commitment to making life easier for our practices. By removing financial complexities we empower offices to focus on what matters most - delivering outstanding patient care. At DCA we dont just manage revenue; we create an experience that reflects our promise of AmaZing service every day.
Required Experience:
IC
Dental Associates of Northern Virginia has 7 dental offices across Northern Virginia to serve you. For more information, contact us today.