Facilities assistant (Receptionist)

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Receptionist JLL

What this job involves:

As a Receptionist at JLL youll be the face of hospitality excellence creating unforgettable first impressions that define our clients workplace experiences. This role goes beyond traditional reception dutiesyoull orchestrate seamless guest journeys deliver white-glove service and serve as the vital connection point between employees visitors and facility resources. Your dedication to personalized anticipatory service will set the tone for our hospitality standards while supporting security protocols event coordination and data management. This is an opportunity to showcase your customer service expertise in a dynamic environment where every interaction matters contributing directly to JLLs reputation for delivering world-class workplace experiences that enable our clients to focus on their core business.

What your day-to-day will look like:

Welcome guests with warm personalized greetings that transform routine arrivals into memorable experiences serving as the central information hub connecting employees visitors and vendors to appropriate resources and departments

Deliver exceptional hospitality-focused service by anticipating guest needs handling concerns promptly and graciously across multiple channels (in-person phone email tickets) and acting as liaison between clients guests and onsite partners

Manage visitor registration systems with precision ensuring proper tracking of all guests vendors and visiting employees while utilizing dashboards to generate data-driven insights on guest volume and facility usage

Support physical security protocols by issuing employee badges following proper procedures tracking badge on-boarding/off-boarding processes maintaining badge inventory and supporting emergency service protocols within team expectations

Coordinate event support through organized check-ins badging processes and hospitality-focused arrival experiences for external and event guests supporting seamless facilitation of office events and pop-ups

Serve as triage point for facility management issues managing incoming/outgoing courier services packages and mail while collaborating with team members to ensure smooth handling of guest requests and resolutions

Maintain accountability for hospitality standards through participation in management audits recording and organizing various operational data (parking logs security access vendor sign-in ticketing systems) and achieving key performance indicators established by management

Required Qualifications:

Minimum two years of customer service experience in hospitality-focused environments such as hotels resorts fine dining restaurants luxury guest services retail or corporate tech offices

Proficiency in Google Suite with demonstrated ability to quickly adapt to new processes systems and technologies implemented by management

Excellent written and verbal communication skills with proficiency in English coupled with strong organizational capabilities to manage multiple tasks simultaneously

Hospitality mindset with genuine dedication to creating frictionless high-quality experiences and willingness to provide exceptional service to clients guests vendors and peers

Confidence and professionalism to enforce security policies and manage friction points (unannounced vendors access issues) while maintaining superior customer service standards

Physical capability to perform activities such as walking throughout facilities and carrying small packages as needed

Self-accountability and responsiveness with ability to meet goals and objectives identified by management while maintaining reception service standards

Preferred Qualifications:

Experience with visitor management systems badging platforms or building management ticketing systems that can be quickly refreshed

Background in facilities management or corporate reception environments where you supported cross-functional teams

Familiarity with security access protocols and emergency response procedures in corporate settings

Experience supporting corporate events including registration coordination and guest experience management

Ability to generate reports and analyze data from dashboards to provide insights on facility usage patterns

Multilingual capabilities beyond English proficiency to serve diverse guest populations

Knowledge of Microsoft Office Suite in addition to Google Suite for enhanced flexibility across client environments

Location:

On-site Bogota COL

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Required Experience:

Junior IC

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful career...