Personal Injury Reductions Closing Virtual Assistant

Compensation: USD $1000 per month (based on experience)

Please submit your resume in English.

Applicants may receive an email invitation to complete a Willo video self-interview and a brief values assessment as part of the selection process.

The Virtual Assistant role is considered an independent contractor.
Please note: health care benefits and paid time off is not provided.

Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs one weekend day may be included in your schedule.

The Reductions Specialist serves as the final point of contact for each case requiring a positive attitude and polished professional communication. Key responsibilities encompass initiating courtesy calls to clients upon case assignment providing detailed explanations of the reduction process and meticulously logging phone calls case statuses and documents into the online document management software.

The Specialist ensures the efficient linkage of releases onto Litify confirming PIP benefits and validating damages with a complete provider list. Other tasks include confirming balances due on medical accounts negotiating bills with providers sending out reductions promptly and maintaining regular client contact addressing queries every two weeks. The Reductions Specialist conducts case reviews and personal audits for productivity while also developing and monitoring weekly projection reports.

Additional responsibilities may include:

Answer screen and route incoming calls to the appropriate team member
Take and relay messages or transfer calls to voicemail when staff are unavailable
Log phone calls and upload documents into the online document management system
Provide clerical support to office staff including faxing copying and file organization
Maintain regular communication with clients and respond to questions
Obtain insurance coverage information in a timely manner
Follow up on medical treatment and confirm continuity of care
Request and obtain medical records and billing statements from providers
Communicate with insurance companies regarding treatment status and update adjuster information in the system
Perform additional administrative and case-related duties as assigned

Qualifications :

• Fluent in both English and Spanish (spoken and written)
• Willingness to work overtime as needed
• Strong written and verbal communication skills
• Resourceful and proactive in resolving issues
• Self-motivated with the ability to multitask
• Able to work independently with minimal supervision

Additional Information :

Equipment Requirements: 

Computer:

• Windows:
  • Windows 10 Intel i5 (8th Gen) or 2GHz and 8 cores
  • 16 GB RAM
  • 256 GB SSD
• Mac:
  • macOS 11 (Big Sur) Apple M1 or Intel i5
  • 8 GB RAM
  • 256 GB SSD

Internet:

• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
• Internet Speed:
  • 30 Mbps download
  • 15 Mbps upload
  • Latency (Ping): Under 100ms

USB noise-cancelling headset

Webcam for daily meetings

Remote Work :

Yes

Employment Type :

Full-time