Korean-Speaking Game Presenter

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Overview
We are hiring Customer Support Specialists to handle ticket-based support for app users. The role involves assisting with account access media sharing and resolving issues submitted through in-app contact forms. Agents will review tickets categorize issues and provide solutions using internal tools and guidelines.

Key Responsibilities

Handle and respond to customer support tickets
Identify and categorize issues using internal tools
Provide solutions following procedures and guidelines
Escalate unresolved cases when necessary
Review user-reported content when required (Trust & Safety cases)

Requirements

Good written English communication skills
Ability to follow structured workflows and guidelines
Strong attention to detail and problem-solving skills
Willing to work rotating shifts including weekends
Must be willing to relocate to Athens if required
Clean criminal background check
Active Facebook account for system setup (can be created if needed)

What We Offer

Initial Work From Home setup
Structured training program
International working environment
Performance-based incentives
Career growth opportunities

Job OverviewWe are hiring Customer Support Specialists to handle ticket-based support for app users. The role involves assisting with account access media sharing and resolving issues submitted through in-app contact forms. Agents will review tickets categorize issues and provide solutions using in...