Danish-speaking Customer Service Representative – Industrial Solutions
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Remote (based in Barcelona Spain) Full-time (39h/week) MonFri 09:0018:00 Start: ASAP
ABOUT THE ROLE
Work remotely from Barcelona as part of a customer service team supporting Danish-speaking clients of a global industrial automation and technology company. You will be the first point of contact for technical and commercial enquiries delivering accurate professional support in a structured remote environment.
RESPONSIBILITIES
- Handle inbound enquiries from Danish-speaking clients via phone email or chat covering product information orders and account queries
- Provide accurate and timely responses escalating complex technical cases where required
- Maintain up-to-date records of all customer interactions in the CRM system
- Collaborate with internal teams to ensure seamless issue resolution
- Consistently meet quality and productivity KPIs
REQUIREMENTS
- C2 level of Danish and B2 level of English written and spoken
- Strong written and verbal communication skills
- Self-disciplined and reliable comfortable working independently in a remote setup
- Previous experience in customer service is valued but not mandatory
- Based in Barcelona or willing to relocate to Barcelona (mandatory)
- Eligible to work in Spain (EU ID or Spanish residence card)
WHAT WE OFFER
- Full-time remote contract work from home in Barcelona
- Competitive salary performance bonus
- Relocation support: 500 relocation bonus for candidates moving to Barcelona
- Private medical insurance
- Referral programme earn up to 2000 per successful referral
- Ongoing training and clear career progression
