Danish Speaking Customer Advisor

We are seeking a sophisticated communicator and problem-solver to join our specialized Danish-market team. This is not a standard customer service role; you will be representing a global powerhouse in industrial automation and engineering. You will act as the vital link between high-level B2B clients in Denmark and the cutting-edge technical solutions they require to keep their industries moving.

This position offers the perfect balance of 100% remote flexibility within the Barcelona area combined with the professional rigor of a world-leading technical project.

Your Professional Mission

As a Danish Customer Relationship Specialist you are responsible for maintaining the high standards of a brand synonymous with German engineering excellence. Your goal is to provide seamless expert-level support to a portfolio of Danish business clients ensuring their technical and logistical needs are met with precision.

Core Responsibilities:

• Strategic Communication: Manage all Danish-market interactions (Phone Email and Chat) with a focus on professional etiquette and technical accuracy.
• End-to-End Account Management: Oversee the full customer journey from initial product inquiry and technical quotation to order fulfillment and post-sales support.
• Technical Advisory: Utilize the companys extensive product database to guide clients toward the correct automated components pneumatic tools and industrial software.
• Cross-Functional Collaboration: Liaise with the global engineering and logistics departments to resolve complex supply chain or technical application issues.
• Data Integrity: Maintain an impeccable CRM record ensuring that all client specifications and feedback are documented to drive continuous service improvement.

Candidate Profile

We are looking for a professional who takes pride in owning a problem until it is solved.

• Linguistic Excellence: Native or near-native mastery of Danish (C1/C2). Your written and verbal communication must be flawless.
• Business English: A minimum B2 level of English is required for internal global meetings training modules and reporting.
• Barcelona Residency: You must be legally based in Barcelona or the Catalonia region. While the work is remote local residency is mandatory for administrative logistical and social integration purposes.
• Analytical Mindset: An affinity for technical products or engineering concepts is highly valued. You should be comfortable discussing how things work.
• Professionalism: Proven experience in B2B environments account management or high-tier customer relations.

Investment in You: Compensation & Benefits

We treat our specialists as long-term addition to a professional and stimulating work environment we offer:

• Competitive Financial Package: A high base salary tailored to the Danish language market supplemented by performance-related bonuses.
• Full Home-Office Integration: We ship a complete high-spec technical kit to your doorstep including a professional-grade laptop dual monitors ergonomic peripherals and high-quality audio equipment.
• Health & Wellness: Comprehensive Private Health Insurance and Life Insurance coverage from day one.
• Career Advancement: We prioritize internal promotion. You will have access to a structured Career Path program designed to transition you into Senior Lead Quality Management or Project Training roles.
• Work-Life Balance: Enjoy the stability of a 40-hour week with fixed schedules allowing you to enjoy the Barcelona lifestyle to the fullest.
• Continuous Learning: Ongoing training on the latest trends in Industry 4.0 automation and digitalization.

The Remote Culture

Working remotely doesnt mean working alone. You will be part of a vibrant multicultural hub headquartered in Barcelona. We utilize state-of-the-art collaborative tools to stay connected and we host quarterly in-person Connect Days in the city to celebrate our successes together.