Senior Renewals Account Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps Flexera provides award-winning data-oriented SaaS solutions for technology value optimization (TVO) enabling IT finance procurement and cloud teams to gain deep insights into cost optimization compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer supplier and industry data powered by our Technology Intelligence Platform that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environmentsfrom on-premises to SaaS to containers to cloud.
Were transforming the software industry. Were Flexera. Withmore than 50000 customersacross the world were achievingthat goal.Butwe knowwe cant do any of that without our team.Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans Come and see whywere consistently recognized by Gartner Forrester and IDCas a category leader in the marketplace.Learn more at
- Supervisor a team of Renewal Operation Analysts responsible for:
- Managing the renewal process from quote to obtaining the purchase order
- Engaging with customers using phone email or other media on their upcoming renewals
- Delicately but professionally working through customer objections to secure on-time renewals
- Responding to customer emails and requests within one business day of receipt
- Logging all customer interactions in
- Act as a point of escalation for any customers issues that the team encounters
- Training the team on renewal best practices so that they are enabled to meet and beat their targets
- Ensuring team members meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Prepare reporting for senior management on the teams performance including closed renewals and KPI / SLA metrics
- Requirements:
- 5 years of experience preferably in Operations Account Management or Renewals
- Excellent written and verbal communication skills.
- Prior experience using Salesforce or another CRM solution.
- Bachelors degree from an accredited college or university or relevant experience.
- Should have people management skill.
- Guide the team in exceeding targets.
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by local/national laws policies and/or regulations.
Flexera understands the value that results from employing a diverse equitable and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity Equity and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- OEM
- Account Management
- Product Demos
- Microsoft Powerpoint
- Salesforce
- Relationship Management
- Sales Management
- Customer relationship management
- Enterprise Sales
- negotiation
About Company
Flexera specializes in IT management software, optimization & solutions. Let Flexera help control & manage your software & IT costs so your business can grow.
