German Speaking Customer Support – Telecommunications & Connectivity

German Speaking Customer Support Telecommunications & Connectivity

Location: Greece Athens On-site or Remotely within the country (Relocation Mandatory)

Professional Service in the Global Connectivity Sector

We are seeking a professional German-speaking Telecommunications Specialist to join our international support this role you will be the primary point of contact for customers in Germany Austria and Switzerland navigating the complexities of modern mobile broadband and fiber-optic services. Based in Greece you will benefit from a high standard of living exceptional local cuisine and a Mediterranean climate that offers over 300 days of sunshine annually.

Key Responsibilities

• Service Troubleshooting: Assist German-speaking customers with connectivity issues network configurations and hardware setup for routers and mobile devices.
• Account & Billing Support: Manage inquiries regarding service plans contract renewals and billing discrepancies with professional precision.
• Product Consultations: Provide expert advice on mobile data packages international roaming and high-speed internet solutions (DSL/Fiber) tailored to customer needs.
• Technical Logistics: Coordinate with field technicians and logistics teams for service installations or equipment replacements.
• Quality Assurance: Maintain high satisfaction levels by delivering efficient solution-oriented support via phone chat and email.

Requirements

• Language: Native or C2-level German and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Technical Aptitude: A strong interest in telecommunications technology VOIP and digital connectivity.
• Professionalism: An organized patient and customer-focused mindset with excellent communication skills.

Relocation & Benefits

• Premium Relocation Package: Paid flight to Greece and 4 full weeks of hotel accommodation upon arrival to ensure a smooth transition.
• Work Flexibility: Choose between our modern high-tech hub in Athens or work 100% remotely from any location within Greece.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas Easter and summer bonuses) and performance-based incentives.
• Professional Perks: Full paid training on proprietary telecom software private health insurance and structured opportunities for career advancement.
• Lifestyle: Benefit from a lower cost of living and a work-life balance that allows you to fully experience the history and natural beauty of Greece.

Join Our Team

Experience a career that values your language expertise while offering a significant lifestyle upgrade in the heart of the Mediterranean. Submit your application today to start your professional journey with us in Greece.