Customer Support Specialist – Dutch-speaking

Thessaloniki Greece (Remote)
MondayFriday Rotating shifts between 08:0023:00 (occasional weekends)
Up to 15% performance bonus
Full relocation support accommodation bonus

About the Role

We are looking for a Dutch-speaking Customer Support Specialist to join a dynamic international team.

In this role you will act as the first point of contact for customers and partners mainly handling after-sales inquiriesacross phone chat and email. Youll support customers with order issues payments deliveries and moreoften resolving complex or escalated cases.

This is a great opportunity for someone who enjoys problem-solving multitasking and working in a fast-paced environment with clear paths for career growth.

Work Model

Fully remote within Greece with relocation support provided to help you settle in Thessaloniki.

Key Responsibilities

• Provide support via phone chat and email
• Handle after-sales inquiries (orders invoices complaints)
• Resolve delivery issues lost items and payment concerns
• Manage warranty claims and partner-related queries
• Handle escalated cases with professionalism
• Use multiple tools and systems to investigate and resolve issues

Requirements

• Dutch: C1 level or higher
• English: B2 level or higher
• Strong computer skills and ability to multitask
• Problem-solving mindset with attention to detail
• Ability to work under pressure in a fast-paced environment
• Previous customer service or sales experience is a plus

What We Offer

• Competitive salary performance bonus (up to 15%)
• Full relocation support with phased bonuses:
  • 400 after 3 months
  • 400 after 6 months
  • 400 after 9 months
• Accommodation bonus: 150/month (first year)
• Remote work flexibility
• Initial 8-month contract with extension potential
• Career development opportunities (QA Training Mentorship roles)

Application Requirements

• Updated CV
• Availability for full-time work