Customer Support Specialist – Portuguese-speaking
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Athens Greece
Rotating shifts between 09:0021:00 (weekdays occasional weekends)
About the Role
We are looking for a Portuguese-speaking Customer Support Specialist to join a global team supporting a leading technology company.
In this role you will provide customer and technical support to users of mobile devices computers and digital services. Youll handle a variety of inquiries from account issues to technical troubleshooting ensuring a smooth and high-quality user experience.
This is a great opportunity to grow your career in tech support with clear progression paths and continuous training.
Key Responsibilities
- Provide support via phone chat and email
- Assist with account management (logins passwords access issues)
- Troubleshoot mobile devices computers and software issues
- Support customers with app billing and network-related inquiries
- Guide users through updates data migration and device setup
- Maintain high standards of security and customer experience
Requirements
- Portuguese: Fluent or C1 level
- English: B2 level
- Strong computer skills (MS Office CRM tools etc.)
- Previous technical support experience is a plus
- Familiarity with MacOS iOS or similar systems is an advantage
- Typing speed: minimum 20 WPM
- Strong problem-solving and communication skills
What We Offer
- Paid training (academy nesting phase)
- Continuous learning and upskilling opportunities
- Career growth path (Tier 1 Tier 2 and beyond)
- Stable role within an international environment
- Supportive team and structured onboarding
Important Notes
- On-site role in Athens
- Rotating schedule required
