Customer Support Specialist – Czech-speaking

Greece (Remote)

MondayFriday 09:0019:00

Up to 300 performance bonus
Relocation support available

About the Role

We are looking for a Czech-speaking Customer Support Specialist to join a global technology support this role you will assist customers with technical and account-related inquiries providing guidance and solutions for a range of devices and services.

You will be the first point of contact handling inbound requests and helping users resolve issues efficiently while ensuring a high level of customer satisfaction.

Work Model

This is a fully remote role within Greece offering flexibility to work from anywhere in the country while being part of a structured and supportive team environment.

Key Responsibilities

• Provide customer and technical support via inbound calls
• Assist with account-related issues (password resets access subscriptions)
• Troubleshoot device and software-related problems
• Guide users through system updates and basic technical processes
• Handle inquiries related to third-party applications
• Use internal tools to resolve issues efficiently and accurately

Requirements

• Czech: Fluent (Slovak is a plus)
• English: B2 level (for training and internal communication)
• Previous experience in technical customer support is preferred
• Strong PC skills (MS Office and general troubleshooting)
• Typing speed: minimum 20 WPM
• Familiarity with MacOS and iOS is a plus
• Strong problem-solving and communication skills

What We Offer

• Competitive salary performance bonus (up to 300/month)
• Remote work flexibility within Greece
• Relocation support
• Initial 8-month contract with strong extension potential
• Continuous training and upskilling programs
• Clear career progression path (Tier 1 Tier 2 and beyond)
• Stable and structured work environment

Application Requirements

• Updated CV
• Proof of language proficiency
• Availability for full-time schedule