Customer Support & Technical Advisor – German-speaking

Athens (Piraeus) Greece
MondayFriday Rotating shifts 09:0021:00 (occasional weekends)
Up to 20% performance bonus
Transportation allowance: up to 100/month

About the Role

We are looking for a German-speaking Customer Support & Technical Advisor to join an international team supporting a premium global brand in home appliances.

In this role you will provide both customer care and technical support helping customers with product usage troubleshooting and service coordination. Youll work with modern tools including remote diagnostics and video support ensuring a high-quality customer experience.

Key Responsibilities

• Provide support via phone and email for customer and technical inquiries
• Troubleshoot appliance issues and guide customers through solutions
• Assist with installation setup and product usage
• Use remote tools (video calls diagnostics) to identify technical issues
• Schedule technician visits when on-site support is required
• Support customers with spare parts identification and orders
• Ensure high customer satisfaction through efficient service

Requirements

• German: C1 level or higher
• English: B2 level or higher
• Good PC skills and ability to work with multiple systems
• Basic technical or mechanical understanding
• Previous customer support experience is a plus
• Minimum 6 months contact center experience (required for remote assistance roles)
• Strong communication and problem-solving skills

What We Offer

• Competitive salary performance bonus (up to 20%)
• Transportation allowance up to 100/month
• Paid training and cross-skilling opportunities
• Work with a premium international brand
• Stable 8-month contract with potential extension
• Supportive and dynamic work environment

Important Notes

• On-site role in Athens (Piraeus)
• No relocation support provided
• Rotating shifts with occasional weekend work