Customer Support Specialist – German-speaking Relocation Support
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Thessaloniki Greece (Remote)
MondayFriday Rotating shifts 08:0000:00 (occasional weekends)
Up to 10% performance bonus
Meal allowance: up to 100/month
Relocation support provided
About the Role
Join a global leader in online travel and become part of an international team supporting millions of travelers worldwide.
As a German-speaking Customer Support Specialist you will be the first point of contact for customers helping them manage bookings resolve issues and ensure a smooth travel experience. Youll support both individual travelers and partners making this a dynamic and varied role.
Work Model
Fully remote within Greece with relocation support to help you settle in Thessaloniki.
Key Responsibilities
- Handle customer inquiries via phone email and chat
- Assist with reservations cancellations and modifications
- Support payment processes refunds and complaints
- Provide assistance with account and Extranet-related queries
- Deliver clear and accurate information about services and properties
- Ensure high customer satisfaction through effective problem-solving
Requirements
- German: Fluent or C1 level
- English: B2 level
- Strong written and verbal communication skills
- Good PC knowledge (Windows troubleshooting shortcuts)
- Ability to multitask in a fast-paced environment
- Customer-oriented mindset
- Previous customer service or hospitality experience is a plus
What We Offer
- Competitive salary performance bonus (up to 10%)
- Meal allowance up to 100/month
- Full relocation support to Greece
- 3-week paid training (in English)
- International work environment
- Initial 8-month contract with potential extension
- Opportunity to gain experience in a global travel company
Important Notes
- Remote role within Greece
- Work includes bank holidays and occasional weekends
