Lead Consultant – Production Support

Ready to build the future with AI
At Genpact we dont just keep up with technology we set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Lead Consultant Production Support
We are looking for a skilled Production Support Engineer with strong expertise in C# .NET Framework 4.5 and application support in a highavailability environment. The ideal candidate will be responsible for monitoring troubleshooting and ensuring smooth operations of businesscritical applications while collaborating closely with development QA and infrastructure teams.

Responsibilities
Provide L2/L3 production support for applications built on C# Framework 4.5.
Diagnose troubleshoot and resolve application incidents bugs and performance issues.
Monitor application health logs jobs and integrations using tools like Windows Event Viewer IIS logs SQL logs etc.
Perform root-cause analysis (RCA) for recurring issues and implement longterm fixes.
Support build and deployment activities in Dev QA UAT and Production environments.
Collaborate with developers to identify code-level issues and propose patches/hotfixes.
Work with DB teams to debug SQL queries stored procedures and data inconsistencies.
Create and maintain documentation support guides and knowledgebase articles.
Ensure adherence to SLA timelines escalation procedures and incident management processes.
Participate in 24x7 oncall rotation weekend deployments and maintenance windows when required.

Minimum Qualifications
Strong analytical and problemsolving skills.
Ability to work under pressure and handle critical incidents calmly.
Excellent communication skills for working with crossfunctional teams.
Strong sense of ownership accountability and customer focus.

Preferred Qualifications
Strong programming/debugging skills in C# .NET Framework 4.5 and OOP concepts.
Good understanding of WebForms / MVC / Web API (as applicable).
Hands-on experience with IIS application pools and web application hosting.
Solid skills in SQL Server (queries joins stored procedures triggers indexing).
Experience with log monitoring tools (e.g. Splunk ELK AppInsights or similar).
Familiarity with Windows Services scheduled jobs and batch process debugging.
Understanding of REST/SOAP APIs integration troubleshooting and network flows.
Knowledge of version control systems (TFS/Git) CI/CD pipelines is preferred.
Basic understanding of message queues (MSMQ/Service Bus) is a plus.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.