Manager, Operation Strategy & AI Enablement (Communications & Channel Engagement)

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Responsibilities:

Strategic Planning & Executive Reporting: Formulate and track strategic initiatives across the offices portfolio. Coordinate and complete weekly/monthlyExCodecks Group-level reporting and Quarterly Business Reviews end-to-end from data consolidation and financial analysis to narrative design and final presentation.
Channel Engagement & External Communications:Represent Operations and Health teams in agency bancassurance and distribution engagements. Draft incident communications regulatory submissions industry event speeches and external presentation materials in collaboration with Governance IT and Risk teams.
AI Enablement & Agentic Workflow Development:Architect and deploy production-grade AI solutions agentic workflows automation bots and copilots from scratch using Python Claude Code and equivalent tools. Leverage AI platform Skills and Plugins; use Python via LLM APIs (OpenAI Anthropic Google) to build custom solutions when platform restrictions exist. Ensure PDPO/PIPL compliance.
AI Video Production & Creative Communications:Produce Apple-launch-calibre keynotes commercial-grade AI-generated videos (LiblibTV Kling Seed Dream Veo) and AI voice-over content. Automate video production pipelines via workflow orchestration. Edit and post-produce using Final Cut ProCapCut or equivalent. Every deliverable must withstand audit scrutiny.
Financial Performance & Cost Centre Management:Own cost centre budgeting investment case development ROI calculations and benefit realisation tracking. Prepare board-level financial reports and variance analyses with absolute numerical precision.
Performance Monitoring & Data Analytics:Develop KPIs and dashboards across all operational verticals lead conversion callback speed SLA compliance APE uplift. Conduct deep-dive analysis using Python R SQL and visualisation tools to surface actionable insights and feedExCo/QBR narratives.
Insurance Expertise & Stakeholder Advisory:Provide in-depth subject matterexpertiseacross underwriting claims health servicing and customer lifecycle not merely coordinating but activelyadvisingoperational leads. Prepare briefings for regulatory meetings and external industry engagements.

Job Requirements:

Bachelors degree in Business Analytics Data Science Computer Science Engineering or related quantitative field. Masters degree preferred.
Minimum 4 years of progressive experience in business analytics AI implementation or operations optimization within financial services. Proven track record of deploying machine learning solutions and workflow automation in regulated environments.
Demonstrated capability in AI product ownership including roadmap development backlog prioritisation stakeholder alignment and delivering scalable usercentric AI solutions from concept to production.
Advanced proficiency in data analytics tools (Python R SQL Tableau/Power BI)
Experience with AI/ML platforms and Natural Language Processing
Knowledge of API integration and workflow automation tools
Familiarity with cloud platforms and data governance frameworks
Financial Industry operations and customer lifecycle management
Understanding of Hong Kong regulatory requirements (PDPO insurance regulations)
Experience with customer touchpoint optimization and conversion analytics

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Required Experience:

Manager

Job Responsibilities:

Strategic Planning & Executive Reporting: Formulate and track strategic initiatives across the offices portfolio. Coordinate and complete weekly/monthlyExCodecks Group-level reporting and Quarterly Business Reviews end-to-end from data consolidation and financial analysis to narrative design and final presentation.
Channel Engagement & External Communications:Represent Operations and Health teams in agency bancassurance and distribution engagements. Draft incident communications regulatory submissions industry event speeches and external presentation materials in collaboration with Governance IT and Risk teams.
AI Enablement & Agentic Workflow Development:Architect and deploy production-grade AI solutions agentic workflows automation bots and copilots from scratch using Python Claude Code and equivalent tools. Leverage AI platform Skills and Plugins; use Python via LLM APIs (OpenAI Anthropic Google) to build custom solutions when platform restrictions exist. Ensure PDPO/PIPL compliance.
AI Video Production & Creative Communications:Produce Apple-launch-calibre keynotes commercial-grade AI-generated videos (LiblibTV Kling Seed Dream Veo) and AI voice-over content. Automate video production pipelines via workflow orchestration. Edit and post-produce using Final Cut ProCapCut or equivalent. Every deliverable must withstand audit scrutiny.
Financial Performance & Cost Centre Management:Own cost centre budgeting investment case development ROI calculations and benefit realisation tracking. Prepare board-level financial reports and variance analyses with absolute numerical precision.
Performance Monitoring & Data Analytics:Develop KPIs and dashboards across all operational verticals lead conversion callback speed SLA compliance APE uplift. Conduct deep-dive analysis using Python R SQL and visualisation tools to surface actionable insights and feedExCo/QBR narratives.
Insurance Expertise & Stakeholder Advisory:Provide in-depth subject matterexpertiseacross underwriting claims health servicing and customer lifecycle not merely coordinating but activelyadvisingoperational leads. Prepare briefings for regulatory meetings and external industry engagements.

Job Requirements:

Bachelors degree in Business Analytics Data Science Computer Science Engineering or related quantitative field. Masters degree preferred.
Minimum 4 years of progressive experience in business analytics AI implementation or operations optimization within financial services. Proven track record of deploying machine learning solutions and workflow automation in regulated environments.
Demonstrated capability in AI product ownership including roadmap development backlog prioritisation stakeholder alignment and delivering scalable usercentric AI solutions from concept to production.
Advanced proficiency in data analytics tools (Python R SQL Tableau/Power BI)
Experience with AI/ML platforms and Natural Language Processing
Knowledge of API integration and workflow automation tools
Familiarity with cloud platforms and data governance frameworks
Financial Industry operations and customer lifecycle management
Understanding of Hong Kong regulatory requirements (PDPO insurance regulations)
Experience with customer touchpoint optimization and conversion analytics

Required Experience:

Manager

Key Skills

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About Company

Prudential

พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more

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