Principal Business Analyst, GTM Systems

Principal Business Analyst GTM Systems - Hybrid based in Lexington MA

At Mimecast we protect organizations from todays most advanced cyber threatsand were growing quickly. As part of our Digital Transformation Office (DTO) the GTM Systems team plays a critical role in shaping the technology and workflows that power our endtoend revenue engine. Were looking for a Principal Business Analyst to lead complex crossfunctional initiatives and elevate the impact of our business analysis practice. If youre energized by solving multisystem challenges partnering with senior stakeholders and mentoring fellow analysts this role offers the chance to shape how our GTM systems scale and evolve.

As Principal Business Analyst GTM Systems youll be the strategic leader driving clarity structure and alignment across Salesforcecentric programs that span the full leadtoorder lifecycle. Youll partner with Sales Finance Marketing Legal Deal Desk Operations and RevOps to translate business needs into actionable requirementsand ensure smooth delivery all the way through user acceptance testing and golive. Youll also serve as a mentor and standardssetter within the BA team helping elevate documentation quality processes and problemsolving approaches across workstreams.

What Youll Do:

• Lead requirements analysis and documentation for Salesforcebased GTM workflows across leadtoopportunity quotetocash billing renewals and customer lifecycle.
• Translate business needs into clear functional specs user stories acceptance criteria and futurestate process designs.
• Create business process flows using BPMN swimlanes data flows and business rules matrices.
• Drive UAT planning and execution while ensuring all teams are aligned and ready for golive.
• Develop user guides process documentation training materials and troubleshooting resources for L1 support teams.
• Support QA teams with test scenarios documentation and handson collaboration.
• Lead knowledge transfer sessions to ensure stakeholders understand process and system changes.
• Mentor BA peers set documentation standards and act as a goto resource for complex problemsolving.

What You Bring:

• Strong background in Salesforce platforms such as CPQ Revenue Cloud Sales Cloud billing or quotetocash.
• Deep understanding of GTM processes including lead routing opportunity management quoting pricing ordering invoicing and renewals.
• Proficiency with documentation and collaboration tools like Jira Confluence Lucidchart or Visio.
• Expertise in requirements elicitation user story writing BPMN data flows and business rules modeling.
• Experience creating UAT scripts test plans and partnering closely with QA teams.
• Ability to confidently communicate complex GTM workflows to diverse technical and business audiences.
• A leadership mindsetsomeone who guides peers elevates standards and drives consistency and collaboration across teams.
• Preferred: Salesforce certifications exposure to Marketo NetSuite Clari or Gong cybersecurity/SaaS experience data migration or integration exposure or familiarity with Agile or change management frameworks.

The base salary range for this position is $144000$216000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits in accordance with company policy and local regulations. Our salary ranges are determined by role level and location with individual compensation also dependent on factors such as qualifications experience and skills. Final offers will reflect these considerations and may vary accordingly.

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Belonging at Mimecast

Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.

If you require any adjustments or accommodations due to a disability or any other reason that may help you in your interview process please let us know by emailing

Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.