Encompass Administrative
Share
Job Location:
Detroit, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Encompass Administrative
Location : USA (Remote)
Ideal Experience:
Serve as the Tier 3 escalation point for advanced LOS and integrated system issues.
Diagnose root causes for workflow failures access issues data inconsistencies and integration disruptions.
Provide guidance to App Support LOS Administrator II and I on complex troubleshooting.
Own the Kanban-based break-fix and maintenance channel for User-impacting issues.
Coordinate with UAT Scrum Teams and enhancement-focused Administrators to avoid regression and ensure compatibility.
Mentor App Support LOS Administrator II and I; review their work and provide coaching.
Partner with Scrum Teams to align sprint-driven enhancements with daily support work.
Maintain system documentation SOPs and runbooks.
Provide trend reporting and insights into recurring user issues or system gaps.
4 7 years of Encompass administration or LOS support experience.
Advanced troubleshooting skills and prior Tier 3 support experience.
Experience supporting integrated LOS components such as credit AUS pricing docs or eClose.
Strong communication and leadership skills with experience mentoring others.
Experience with ITSM systems (ServiceNow Jira) and SLA-driven support environments.
Encompass Administrator Certification required or ability to obtain within 6 months.
Preferred: familiarity with SmartClient scripting or advanced troubleshooting techniques.
Location : USA (Remote)
Ideal Experience:
Serve as the Tier 3 escalation point for advanced LOS and integrated system issues.
Diagnose root causes for workflow failures access issues data inconsistencies and integration disruptions.
Provide guidance to App Support LOS Administrator II and I on complex troubleshooting.
Own the Kanban-based break-fix and maintenance channel for User-impacting issues.
Coordinate with UAT Scrum Teams and enhancement-focused Administrators to avoid regression and ensure compatibility.
Mentor App Support LOS Administrator II and I; review their work and provide coaching.
Partner with Scrum Teams to align sprint-driven enhancements with daily support work.
Maintain system documentation SOPs and runbooks.
Provide trend reporting and insights into recurring user issues or system gaps.
4 7 years of Encompass administration or LOS support experience.
Advanced troubleshooting skills and prior Tier 3 support experience.
Experience supporting integrated LOS components such as credit AUS pricing docs or eClose.
Strong communication and leadership skills with experience mentoring others.
Experience with ITSM systems (ServiceNow Jira) and SLA-driven support environments.
Encompass Administrator Certification required or ability to obtain within 6 months.
Preferred: familiarity with SmartClient scripting or advanced troubleshooting techniques.
Pi-square technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company Synergy Partner for major OEMs and Tier 1s and their implementation partners in Automotive Embedded Product Development Projects Requirements Analysis Software Design Software Implementation Efficient Build Release Process and turnkey software V & V Services. We have more than 20 years of industry expertise with specialization in the latest cutting-edge automotive technologies such as Infotainment connected vehicles Cyber security OTA and Advanced Safety/ Body electronics.
Key Skills
- Business Intelligence
- Car Driving
- Analysis
- Android
- Fireworks
