Business & Performance Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are representing one of our clients who is - setting up a Shared Services Centre (SSC) in Kuala Lumpur and looking for an experienced Business & Performance Manager to lead performance management service delivery monitoring and continuous improvement initiatives.
Responsibilities
- Develop and monitor SSC KPIs and performance reports.
- Analyze variances and drive corrective actions to improve service delivery.
- Manage Service Level Agreements (SLAs) and ensure accurate service chargebacks.
- Support SSC budgeting forecasting and P&L variance analysis.
- Ensure compliance with internal controls and regulatory standards.
- Lead continuous improvement initiatives and process enhancements.
- Manage internal customer relationships and ensure SSC services meet business requirements.
- Oversee team recruitment training and performance development.
- Support ERP system upgrades and operational projects.
Requirements
- Postgraduate Diploma or equivalent experience in senior performance management roles.
- Minimum 5 years experience in controlling performance management or business analysis.
- SSC or BPO experience managing performance and reporting.
- Proficiency in ERP systems (IFS preferred) and MS Office.
- Strong skills in data analysis reporting and process improvement.
- Leadership experience in managing teams and working with senior stakeholders.
- Ability to manage projects and lead operational changes.
Additional Information
- This role involves being actively involved in the initial SSC setup phase including recruitment policy development team structuring and possible travel
Benefits
Base Salary 13th Month Bonus Performance Bonus
Insurance - Self Spouse & Children
Interested candidates are encouraged to submit their updated resume highlighting relevant PTP and SSC/BPO experience or email to mona(at) Only Shortlisted Candidates Will Be Notified
Key Skills
- Arabic Speaking
- Access Control System
- B2C
- Account Management
- Legal Operations
- Broadcast
