Operations & Customer Service Officer
Share
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Responsibilities:
Manage daytoday operations for timecritical and specialty air courier import and export shipments.
Arrange coordinate and monitor flight bookings air waybills (AWB) and endtoend courier movement.
Coordinate with airlines ground handlers and lastmile delivery teams to ensure seamless transit.
Handle full customs clearance procedures and documentation including requirements from Customs MOH (Ministry of Health) MAQIS and DVS for regulated and controlled shipments.
Ensure all documentation (AWB CI PL permits etc.) is accurate compliant and aligned with aircargo regulatory and courier standards.
Provide realtime shipment status updates to clients including flight schedules delays and exceptions.
Support the Customer Service team by providing accurate operational information resolving shipment issues and assisting with client inquiries.
Work closely with Customer Service to address service exceptions complaints and special handling requests.
Meet strict operational cutoff times service level agreements (SLAs) and courier itinerary schedules.
Communicate effectively with clients airline partners freight forwarders and courier network providers.
Support team members to ensure smooth and efficient daily courier operations.
Oversee basic warehousing functions including receiving sorting storing and dispatching shipments.
Monitor packaging processes ensuring shipments are packed according to handling requirements (temperaturecontrolled fragile highvalue DG where applicable).
Manage packaging materials and operational supplies ensuring optimal stock levels and timely replenishment.
Track monitor and report operational KPIs such as delivery performance clearance lead time flight cutoff compliance exception management and customer service support metrics.
Perform any additional operational duties as required.
.
Requirements:
Strong analytical skills with excellent attention to detail.
Ability to work independently and collaboratively in a fastpaced timesensitive environment.
Good communication skills both written and verbal.
Proficient in Microsoft Windows and Microsoft Office applications (Excel Word Outlook PowerPoint).
Familiar with Transport Management Systems (TMS) or other logistics/operational systems; able to learn and adapt to new digital tools quickly.
Excellent interpersonal skills when dealing with clients partners and internal teams.
Ability to multitask and adapt quickly to urgent shipment demands and shifting priorities.
Experience in air freight courier operations logistics customer service or warehousing is an added advantage.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier (Malaysia) Sdn BhdEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
