Customer Service Consultant

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Background:

We are representing a fast growing third party administrator company and as they are expanding they are hiring Customer Service Consultant to join the team in KL.

Job Scope:

Attending to enquiries on various fronts effectively maintaining our Contact Centres high level of accessibility
Ensure communication with customers and clients with clear and relevant information
Manage customers or clients feedback and complaints in a professional manner
Perform post-case administration for future reference

Job Requirements:

Diploma or Degree in any field. Relevant insurance certification will be an advantage
SPM holders with experience can be considered as well.
Minimum 5 years of experience in customer service in a contact center
Enjoy people engagement and providing good advice and patience in dealing with complex problems
Good interpersonal and communication skills
Possess a pleasant and cheerful disposition
Location will be based in Kuala Lumpur - Malaysia
Willing to work on 24/7 rotational shift schedule (for future needs)

Interested candidate may apply online and will be notified if shortlisted.

Company Background: We are representing a fast growing third party administrator company and as they are expanding they are hiring Customer Service Consultant to join the team in KL. Job Scope: Attending to enquiries on various fronts effectively maintaining our Contact Centres high level of accessi...