Customer Service Officer

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Introduction:

We are seeking a Customer Service Officer with professional proficiency in English based in Kuala Lumpur. Candidates with prior call centre experience will be given preference while fresh graduates are also encouraged to apply.

Responsibilities:

Provide 24-hour one-stop customer service via phone.
Deliver high-quality professional and personalized support to customers.
Respond promptly with accurate information solutions or alternatives to meet customer needs.
Handle and resolve customer complaints effectively and courteously.
Follow up with customers according to Call Centre guidelines.
Educate customers on the Banks products services and self-service options.
Accurately record customer information and interactions in the system.
Maintain confidentiality and uphold integrity in all customer dealings.
Proactively gather customer feedback to enhance service experience.

Requirements:

Diploma with at least 2 years experience or SPM/STPM with 5 years experience.
Willing to work rotational shifts weekends and public holidays (24/7 operations).
Fresh graduates are encouraged to apply.
Experience in Call Centre Banking or Customer Service is an advantage.
Positive attitude proactive and a good team player.
Good communication skills in English; Mandarin is an added advantage.

Introduction: We are seeking a Customer Service Officer with professional proficiency in English based in Kuala Lumpur. Candidates with prior call centre experience will be given preference while fresh graduates are also encouraged to apply.Responsibilities: Provide 24-hour one-stop customer service...