Customer Service

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Company background:

We are representing a Financial Services Company and as they are expanding they are looking for Customer Service (Collection) to join the team in Kelana Jaya.

Job Scope:

Actively seek out new sales opportunities through cold calling and live chat.
Prepare and deliver appropriate presentations on products and services.
Negotiate/close deals and handle complaints or objections.
Collaborate with team members to achieve better results.
Gather feedback from customers or prospects and share with internal teams.
Assess customers needs and provide assistance and information on product features.
Follow and achieve team sales goals on a monthly basis.
Remain knowledgeable on products offered.
Cross sell products.
Team up with co-workers to ensure proper customer service.
Manage incoming calls and convert sales leads to customers.
Build sustainable relationships and trust with customer through open and interactive communication.
Provide accurate valid and complete information by using the right methods/tools.
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures guidelines and policies.
Take the extra mile to engage customers.
Respond to customer queries in a timely and accurate way via phone email or chat.
Identify customer needs and help customers use specific features.
Monitor customer inquiries on webpage and reach out to provide assistance.
Remarketing of leads.

Job Requirement:

Candidate with customer service experience is encouraged to apply.
Good communication skill in English and Bahasa Melayu.
At least possess with SPM.

Benefits:

Average commission RM1000-RM2000.
Medical allowance and parking allowance.

Interested candidate may email to or whatapps Jessica

Company background: We are representing a Financial Services Company and as they are expanding they are looking for Customer Service (Collection) to join the team in Kelana Jaya. Job Scope: Actively seek out new sales opportunities through cold calling and live chat.Prepare and deliver appropriate p...