client support specialist
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Job Location:
Harrisburg, PA - USA
Yearly Salary:
$ 70732 - 75980
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a proactive and customer-focused Client Support Specialist to provide exceptional service to our clients. The ideal candidate will serve as the primary point of contact for customer inquiries resolve issues efficiently and ensure a positive client experience while supporting the companys products and services.
Key Responsibilities
Respond to customer inquiries via email phone chat or ticketing systems in a timely and professional manner
Provide product and service information to customers and assist with onboarding new clients
Troubleshoot and resolve client issues escalating complex cases when necessary
Maintain accurate records of customer interactions and transactions
Follow up with clients to ensure issues are fully resolved
Collaborate with internal teams (technical sales and operations) to improve customer satisfaction
Required Skills & Qualifications
Proven experience in customer service client support or help desk roles
Excellent written and verbal communication skills
Strong problem-solving and multitasking abilities
Ability to remain calm and professional in challenging situations
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
