Customer Support Specialist (Bilingual PortugueseEnglish)

Milford, DE - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Pay: $47000 - $50000.00

Job description:

Bilingual Monitoring Agent - Portuguese

Full Time

Salary : $47K -$50K Benefits

Shift : 08 : am to 01 : 00 pm must be flexible

Job description:

The Monitoring Agent is responsible for managing digital media assets through structured workflow-based operational processes
This role ensures the accuracy quality and timely delivery of content across client platforms while actively collaborating with internal teams network partners and external vendors to resolve issues and maintain service excellence
Department Hours: Must be flexible in shift
Media Content Operations & Quality Assurance
Manage and maintain media content across multiple workflow-driven operational systems
Utilize client-specific tools and platforms to update correct or enhance media content as required
Investigate and resolve cases or tickets related to media assets across customer platforms
Cross-Functional Communication & Issue Management
Communicate effectively both verbally and in writing with clients internal stakeholders and network partners
Triage operational and technical issues coordinating with cross-functional teams for escalation mitigation or troubleshooting
Performance Productivity & Quality Metrics
Meet productivity metrics stipulated in the contract including: Daily volume thresholds (e.g. airings tickets media assets) ASR Time to Identify and EscalateMTTR Maintain adherence to quality standards and customer satisfaction (CSAT) requirements
Deliver an excellent customer experience with clarity precision and professionalism in all communications
Participate in testing and validating new tools workflows and dashboards
Maintain active awareness of multiple simultaneous case tickets ensuring timely accurate responses and a high attention to detail
Apply rule-based analytical and experience-driven decision-making to operations and issue resolution
Monitoring Agent
Operations Monitoring

Benefits:

401(k)
Dental insurance
Paid time off
Vision insurance

Pay: $47000 - $50000.00 Job description: Bilingual Monitoring Agent - Portuguese Full Time Salary : $47K -$50K Benefits Shift : 08 : am to 01 : 00 pm must be flexible Job description: The Monitoring Agent is responsible for managing digital media assets through structured workflow-based operati...