Customer Support Specialist
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
At Loyal to Cumbria our Customer Support Specialists play a key role in shaping meaningful and positive customer experiences. As a trusted point of contact you will ensure every interaction reflects our commitment to quality care and community. Working remotely youll guide customers through their journey with usoffering support resolving issues and leaving a lasting impression with every interaction.
What Youll Do
Customer Engagement & Support
Respond to customer inquiries via email chat and phone with professionalism and empathy
Provide clear accurate guidance on products services and purchases
Deliver a warm supportive and customer-first experience in every interaction
Problem Solving & Case Management
Handle customer concerns complaints and requests efficiently and thoughtfully
Take full ownership of cases ensuring resolution from start to finish
Escalate complex issues appropriately while maintaining high service standards
Experience Enhancement
Identify recurring customer challenges and suggest practical improvements
Share feedback and insights to help enhance customer experience strategies
Maintain accurate and detailed records within internal systems
Order & Service Assistance
Support customers with order tracking returns and exchanges
Ensure all requests are processed accurately and in a timely manner
Act as a liaison between customers and internal teams to ensure seamless service
Team Collaboration
Collaborate with cross-functional teams to improve processes and service quality
Contribute to team discussions focused on customer satisfaction and retention
Help foster a positive engaged and collaborative remote work culture
About You
At least 1 year of experience in a customer-facing role (support or service preferred)
Strong communication skills with the ability to engage clearly and confidently
A solution-oriented mindset with a genuine passion for helping others
Comfortable working independently and managing priorities in a remote environment
Highly organized and detail-oriented
Familiarity with CRM systems helpdesk platforms and digital tools
Access to a reliable internet connection and a distraction-free workspace
What We Offer
Flexible remote-first working environment
Opportunity to contribute to a brand that values community and authenticity
Ongoing learning development and career growth opportunities
Supportive and collaborative team culture
Competitive salary and benefits package
Diversity & Inclusion
Loyal to Cumbria is committed to building a diverse and inclusive workplace where all perspectives are valued. We strive to create an environment where everyone feels empowered to contribute grow and succeed.
