Inside Service Sales Specialist (Service Growth & Contracts)
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Inside Service Sales Specialist is responsible for driving growth in service revenue contract coverage and customer lifecycle value across the Biotage installed base. This role proactively engages customers to position service agreements and lifecycle support solutions that maximize system uptime performance and long-term customer success.
Working at the intersection of Sales Service and Customer Success this role leverages data CRM insights and close collaboration with Field Service Engineers and Technical Support to identify opportunities improve contract attachment rates and expand Biotages share of wallet within existing accounts.
Key Responsibilities:
Service Revenue & Growth:
- Drive renewal conversion and upsell of service agreements
- Convert warranty to contracts renew contracts and convert billable accounts to contracts
Customer Lifecycle Management:
- Manage assigned accounts across lifecycle stages
- Act on warranty expirations renewals and service trends
CRM & Data-Driven Selling:
- Maintain accurate Salesforce data
- Use data to prioritize opportunities and manage pipeline
Collaboration:
- Partner with Field Service Engineers Technical Support Sales and Customer Service
- Align on account strategies
Value-Based Selling:
- Communicate service value (uptime cost predictability performance)
- Prepare proposals and customer communications prepare bids and respond to RFQs
Continuous Improvement:
- Identify trends to improve coverage and renewal rates
- Support promotions and service strategy evolution
Qualifications:
Required:
- Bachelors degree or equivalent experience
- 2 years in sales or service sales in technical/scientific environment
- Strong communication skills
- CRM experience (Salesforce preferred)
Preferred:
- Service contract sales experience
- Analytical instrumentation experience
Core Competencies:
- Customer-centric mindset
- Data-driven decision making
- Strong organization and collaboration skills
Travel Required:
-Potential for travel required to attend annual Service meetings in remote location or to attend specific training seminars (less than 10%).
Key Skills
About Company
Biotage is a global supplier and solutions partner to a widerange of customers within drug discovery and developmentand analytical testing. With strong expertise in separationand purification technologies, and a focus on leveragingintelligent workflow solutions, we aim to efficiently ... View more
