Program Manager, Bank Partnerships Marketing

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Block is one company built from many blocks all united by the same purpose of economic empowerment. The blocks that form our foundational teams People Finance Counsel Hardware Information Security Platform Infrastructure Engineering and more provide support and guidance at the corporate level. They work across business groups and around the globe spanning time zones and disciplines to develop inclusive People policies forecast finances give legal counsel safeguard systems nurture new initiatives and more. Every challenge creates possibilities and we need different perspectives to see them all. Bring yours to Block.

The Role

Were looking for an individual-contributor program owner to help manage the end-to-end Bank Partnerships Marketing Collateral Review program. Sitting within the Issuing team and reporting to the Bank Partnerships Marketing and Oversight Lead you will support the process that moves marketing and collateral materials from internal conception through bank partner review and approval. Youll drive continuous improvement across tooling workflow and partner engagementproactively building solutions (including AI-enabled ones) that reduce cycle time improve quality and scale with Blocks growth.

You Will

Support the Bank Partnerships Marketing Collateral Review program end-to-end: coordinate submissions clarify requirements negotiate timelines and facilitate bank approvals.
Support partner engagement with banks and networks: Build and maintain relationships with partner account managers; stay current on partner marketing guidelines and feedback trends; translate partner input into clear guidance for internal stakeholder review.
Enable cross-functional alignment to speed approvals: Work closely with Marketing Creative Product Engineering Legal Compliance Risk Operations and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance streamlining internal alignment and accelerating bank approvals.
Proactively improve the system: Identify bottlenecks and failure modes; propose and implement changes to workflows roles and tools. Run pilots/experiments quantify impact and scale successful approaches.
Support audit readiness: Maintain accurate records of submissions approvals versions and rationales; ensure processes meet partner network and internal policy standards.
Communicate with clarity: Provide concise action-oriented updates to stakeholders; escalate risks early with data-backed options and recommendations.
Apply AI for efficiency and quality: Use AI/LLM-powered triage policy checks drafting/redlining suggestions metadata extraction and automated routing to reduce cycle time and improve submission quality.

You Have

Bachelors degree and minimum of 5 years of program or product operations management in fintech issuing banking or highly regulated industries with direct experience shepherding materials through bank or partner approvals.
Ability to manage multiple concurrent initiatives with competing timelines and priorities. Strong project and program management skills with a track record of delivering complex initiatives on time.
Strong grasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial services.
Experience designing and improving scalable workflows and governance (intake SLAs approval matrices playbooks) and implementing tooling (e.g. workflow/orchestration ticketing documentation).
Exceptional stakeholder management and communication skills; adept at influencing without authority across internal and external partners.
Practical experience applying AI/automation to business processes (e.g. LLM-assisted review classification templating or rules engines) with measurable impact.
A builders mindsetcomfortable with ambiguity rapid iteration and hands-on execution.

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Required Experience:

Manager

The Role

You Will

Support the Bank Partnerships Marketing Collateral Review program end-to-end: coordinate submissions clarify requirements negotiate timelines and facilitate bank approvals.
Support partner engagement with banks and networks: Build and maintain relationships with partner account managers; stay current on partner marketing guidelines and feedback trends; translate partner input into clear guidance for internal stakeholder review.
Enable cross-functional alignment to speed approvals: Work closely with Marketing Creative Product Engineering Legal Compliance Risk Operations and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance streamlining internal alignment and accelerating bank approvals.
Proactively improve the system: Identify bottlenecks and failure modes; propose and implement changes to workflows roles and tools. Run pilots/experiments quantify impact and scale successful approaches.
Support audit readiness: Maintain accurate records of submissions approvals versions and rationales; ensure processes meet partner network and internal policy standards.
Communicate with clarity: Provide concise action-oriented updates to stakeholders; escalate risks early with data-backed options and recommendations.
Apply AI for efficiency and quality: Use AI/LLM-powered triage policy checks drafting/redlining suggestions metadata extraction and automated routing to reduce cycle time and improve submission quality.

You Have

Bachelors degree and minimum of 5 years of program or product operations management in fintech issuing banking or highly regulated industries with direct experience shepherding materials through bank or partner approvals.
Ability to manage multiple concurrent initiatives with competing timelines and priorities. Strong project and program management skills with a track record of delivering complex initiatives on time.
Strong grasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial services.
Experience designing and improving scalable workflows and governance (intake SLAs approval matrices playbooks) and implementing tooling (e.g. workflow/orchestration ticketing documentation).
Exceptional stakeholder management and communication skills; adept at influencing without authority across internal and external partners.
Practical experience applying AI/automation to business processes (e.g. LLM-assisted review classification templating or rules engines) with measurable impact.
A builders mindsetcomfortable with ambiguity rapid iteration and hands-on execution.

Required Experience:

Manager