Senior Sales Trainer Carolinas

Senior Sales Trainer

Our Vision:

The most trusted name in home improvement providing every homeowner with a seamless journey to a home they love.

Our Mission:

Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation industry-leading talent and a company-wide commitment to seamless customer experiences.

Our Values:

We at Renuity strive to instill and maintain our core values by being:

Collaborative We get further together. We pride ourselves on having the most talented people in our industry and we expand what is possible through cohesive teamwork.

Innovative We challenge industry norms and take intelligent risks to discover better ways to serve our customers.

Principled We do the right thing no matter what. We go to great lengths to ensure our customers employees and partners have world-class experience and are treated fairly.

Enthusiastic We love what we do and the bonds we create with the people around us. Our passion positively influences our customers colleagues and partners.

Value-Driven We have an unrelenting focus on creating value for our stakeholders. We reward performance that increases the value of our company and we live in a culture where everyone thinks and acts like an owner.

Most importantly together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth greater profitability and become THE most trusted name in home improvement.

Job Summary:

The Senior Sales Trainer is responsible for developing coaching and enabling sales performance across the Closets and Garages businesses. This role partners closely with the Regional Sales Manager to ensure new hires are effectively onboarded and complete the formalized training complete follow-up training after designers and sales reps finish formalized training and provide underperforming reps targeted support to meet performance expectations.

This is a hands-on role that blends sales training field coaching paperwork/process discipline and performance improvement. The Senior Sales Trainer plays a critical role in driving consistency accuracy and execution across the territory.

Essential Functions/Physical Requirements of Job:

The functions below are not a comprehensive listing of activities duties or responsibilities that are required for this position. Duties responsibilities and activities may change at any time with or without notice. Basic functions of this position are:

Own and execute the new hire sales training program for Closets and Garages including interviewing classroom training testing out virtual and in-field training.

Deliver training focused on sales process product knowledge design fundamentals objection handling closing techniques systems usage and paperwork standards.

Partner with the Regional Sales Manager to ensure new hires are fully trained and field-ready before taking appointments.

Coordinate training classes including any accommodations meals documentation sales kits and samples.

Track onboarding progress coordinate system access and software setup and training resources.

Conduct skill gap analysis and develop training materials; evaluate effectiveness and results of training sessions.

Lead ongoing sales design and process training to improve close rate average ticket design accuracy sales related service reduction and adherence to engineering guidelines.

Provide paperwork training and quality control including spot-checking designs and job documentation to ensure accuracy and compliance.

Support designers in the field by assisting with design questions technical errors and product or accessory specifications.

Identify Design Consultants needing additional support and in partnership with the Regional Sales Manager deliver targeted coaching follow-up training and structured improvement plans to accelerate learning curves and drive consistent KPI achievement.

Conduct ride-alongs shadowing and follow-up coaching to reinforce standards and expectations.

Maintain a strong field presence to observe real customer interactions and model best practices.

Act as an extension of the Regional Sales Manager in reinforcing accountability expectations and execution standards.

Support sales-related projects including training materials playbooks SOPs sales tools scripts presentations and job flow improvements.

Assist with rollouts of new products pricing programs and sales initiatives.

Partner cross-functionally with Operations to align training with install and service expectations

Provide administrative support within Closet Pro including backend functionality and process support.

Stay current on market trends product updates and changes within the corporate sales environment.

Assist with scheduling prioritization hiring input and performance feedback as needed.

Key Performance Indicators (KPIs)

The Senior Sales Trainers success will be measured by territory-level outcomes including:

Territory Net Sales to Budget

Territory Net Close Percentage (NCP) to budget

Territory Average Ticket to Budget

Territory Net Sales per Lead Issue (NSLI) to budget

Service Rate caused by Sales Team including: Paperwork errors missing and incorrect obstructions/measurements any other sales-driven service issues.

Training Quality: Time-to-first sale % of graduates hitting 60-day KPIs Reps retained at 180 days Reps who passed training.

Qualifications and Necessary Skills:

3-5 Years of experience in in-home sales sales leadership or sales training (In-home improvement preferred)

Strong understanding of consultative in-home one-call close selling

Proven ability to coach both sales skills and execution discipline

Experience in design-driven sales environments (closets garages or similar)

Highly organized detail-oriented and process-focused.

Comfortable delivering training in groups settings and one-on-one

Data-driven with ability to diagnose performance and process issues

Willingness to travel within the territory

High school diploma: some college preferred

2 years design experience required

2 years of CAD hands-on experience required

Demonstrated spatial reasoning ability

Design problem solving skills

Ability to provide guidance and feedback to help sales designers strengthen specific knowledge/skill areas

Excellent communication and interpersonal skills

Must have skills to connect with and get alignment with both clients and internal business partners on design payments ordering and technical support

Computer Operations:

To perform this job successfully an individual should have a strong knowledge of Microsoft Office 365 Suite and the ability to learn and effectively use software applications used in the performance of job duties. CAD skills (any major program) are critical (2 yrs). Preference will be given to a candidate with ClosetPRO software experience.

Physical Requirements:

To perform this job successfully an individual should be able to sit for long periods of time at a desk using a computer and occasionally lift and/or move up to 35 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Classification:

Job is exempt from the overtime provisions of the Fair Labor Standards Act. Salary and benefits shall be paid consistent with Renuity LLC salary and benefits policy.

Work Environment:

The work is performed in an office setting. The noise level is moderate.

Travel:

Travel is required.

Occasional evening and weekend virtual support as needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Background Check:
The offer is contingent upon passing an acceptable background check.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact

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Required Experience:

Senior IC