Desktop Support Technician Deer Creek (Portland, OR)

Milwaukie, OR - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY

This is a professional desktop support role responsible for maintaining repair and upgrade computer equipment including but not limited to: workstations printers operating systems and software.

The individual will provide technical software hardware and basic network problem resolution to end users by performing appropriate diagnostics and guiding users through step-by-step solutions on both a hands-on and call-back basis.

ESSENTIAL FUNCTIONS

Essential Duties

- Diagnoses and resolves problems with PCs local printers end-user connectivity software and configuration email as well as other hardware and network issues.
- Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
- Clearly communicates technical solutions in a user-friendly professional manner; provide one-on-one end-user training as needed.
- Performs Active Directory user account changes.
- Maintain Active Directory Computer environment.
- Proposes and implements hardware and software upgrades optimizing systems performance while remaining within budget.
- Helps install local area network cabling systems and equipment such as network interface cards switches and VPN devices with the network team.
- Manages and updates an accurate IT equipment inventory.
- Maintain spare parts inventory for IT software hardware and network printers.
- Creates Purchase Requisitions and handles equipment receipt as needed.
- Track software license compliance and perform annual audits to confirm licensing compliance.
- Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
- Maintains a clean and organized environment.
- Assists Network Administrator as needed.
- Tracks and maintains server backups and tape rotation working with Server Administrator.
- Perform related work as required.

Employment Standards

- Work effectively in a Safety-minded industrial manufacturing environment.
- Ensure the security of all company systems and data.
- Understand business priorities continuously reconsider the changing list of issues according to those priorities and communicate that list to management.
- Transition swiftly between those complex priorities in a fast-paced environment.
- Deliver effective technical customer support in person and over the phone.
- Support and train end-users in a wide range of software applications as needed.
- Read understand and apply complex technical information.
- Master new computer technology and its local applicability.
- Maintain cooperative working relationships with internal and external customers vendors and the team.
- Demonstrate sensitivity to and respect for a diverse population.

QUALIFICATIONS

Required Skills & Abilities:

- Mathematical Skills
  - Each candidate must have the ability to understand and apply basic algebraic and geometric principles within the field of IT.
- Reasoning Ability
  - The individual must portray the ability to analytically solve practical problems and deal with a variety of variables in situations where standardization is not guaranteed.
  - In addition the candidate must be able to interpret different types of instructions ranging from written and oral instructions to diagrams and schedules.
- Special requirements
  - The candidate must be able to sit for prolonged periods of time in front of a computer.
  - Must be able to perform physical activities such as but not limited to lifting heavy equipment (up to 50 lbs. unassisted) bending standing climbing or walking.
- The candidate must also portray a sincere desire to learn and broaden their knowledge base within IT thereby increasing their value to the company.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential tasks of this position.

Required Education & Experience

Required Experience:

SUMMARYThis is a professional desktop support role responsible for maintaining repair and upgrade computer equipment including but not limited to: workstations printers operating systems and software.The individual will provide technical software hardware and basic network problem resolution to end ...