Customer Success Intern
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Job Location:
Fayetteville, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Apprenticely is helpingAcreshire aCustomer Success Intern inFayetteville AR.
About the role:
As a Customer Success Specialist at Acres youll play a crucial role in helping clients leverageour map-based land intelligence platform to make informed decisions about Americas largestasset. Reporting to the Customer Success Senior Manager youll serve as the primaryadvocate for our customers ensuring they maximize the value of Acres comprehensive landdata and analytics capabilities. This role combines technical aptitude with strong relationshipmanagement skills to drive customer satisfaction engagement and growth.
The idealcandidate brings 1-3 years of SaaS customer success experience with agricultural industryknowledge being a significant plus. Youll thrive in our fast-paced mission-driven environmentwhere your ability to understand customer needs provide solutions and maintain dataintegrity will directly contribute to transforming how people interact with and understand landdata. This position offers the opportunity to work at the intersection of technology and landintelligence while making a meaningful impact on how organizations access and utilize criticalland information.
Note: This position will begin as a full-time 3-month hourly position at a fixed rate of $15 perhour. After 3 months of successful performance the role will transition to a full-time salariedrole with competitive benefits stock options and a bonus structure.
What Youll Do...
- Onboarding and Training: Lead the onboarding process for new enterprise customers which includes conducting welcome calls and providing comprehensive training to ensure a smooth transition and rapid adoption of our product.
- Build and Maintain Customer Relationships: Serve as the primary point of contact for enterprise customers ensuring their needs are met promptly and effectively by providing training resources and expert guidance.
- Manage Customer Engagement and Support: Address and resolve enterprise customer issues and concerns efficiently through our support channels. Maintain and update CRM data to accurately measure and manage customer engagement and activity.
- Performance Analysis: Prepare and present business reviews to enterprise customers highlighting their usage key achievements and opportunities for further success.
- Facilitate Customer Renewals and Growth: Manage the annual renewal process for enterprise customers and proactively identify opportunities to expand product usage and value within existing accounts. Collaborate with the sales team as needed to close expansion business and new business
- Serve as a Customer Advocate: Champion the needs of our enterprise customers internally ensuring their feedback and concerns are documented and considered in company decisions.
- Feedback Collection: Proactively gather product feedback from enterprise customers to inform the product roadmap and improve customer experience.
- Cross-functional Collaboration: Collaborate with internal teams such as product and engineering to troubleshoot problems and deliver effective solutions
Details
- Pay: $15/hour
- Schedule: 40-hour week: typically 8 a.m. - 5 p.m. Monday-Friday
- Length of Internship: 3 months
- Location: On Site in Fayetteville AR
$15 - $15 an hour
How does the interview process work Apprenticely will conduct an initial phone interview and assessment. Apprenticely will send selected resumes to companies that match the candidates skills and interests. Our employer partners will decide who to interview and select the final candidates for the internship program.
Meet the Apprenticely team and join our upcoming virtual webinars via zoom; dates and details are on ourevents page.
The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE COLOR RELIGION NATIONAL ORIGIN SEX (INCLUDING PREGNANCY AND GENDER IDENTITY) SEXUAL ORIENTATION GENETIC INFORMATION OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations part 30
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Required Experience:
Intern
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
Apprenticely is a nonprofit with five years of success helping more than 150 employers transition to an additional staffing strategy.
