Account Manager-Spare Parts Services

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Who we are

Pratt & Whitney an RTX business is working to once again transform the future of flight designing building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flight beyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up.

Are you ready to go beyond

What are our expectations

Pratt & Whitney Canada supports over 13 000 operators with more than 40000 active spare the Spare Parts organization we manage the relationships with key worldwide customer accounts while deploying processes and mechanisms to anticipate and respond to their specific needs.

We are looking for a dynamic Manager who will act as the focal point of contact for one or multiple major customer accounts. If you are customer oriented like a dynamic work environment and have significant customer service experience this opportunity is for you.

The candidate needs to be a driven individual that can employ their industry experience and bring the team together to deliver comprehensive solutions. Highly self-motivated and a fast learner with strong communication cross-functional teamwork and problem-solving skills

You will be responsible for the communications as well as the long term relationships with the customers that will be assigned to you. You will work directly with customers with limited supervision and you will work with many internal teams so that you can offer a world class experience to this demanding customer base. This will require a strong ability to lead through influence find solutions and build consensus among multiple stakeholders.

Role Purpose

Serve as the primary point of contact for customers within the Program Segment ensuring seamless communication operational efficiency and achievement of business objectives. This role provides leadership to the CSR team coordinates cross-functional collaboration and drives performance against defined financial and operational targets.

What You Will Do:

• Act as the primary customer interface for all accounts within the Program Segment ensuring clear timely and effective communication.
• Lead and manage the CSR team to deliver accurate and timely customer updates including Hot Sheets and weekly reporting.
• Serve as the first level of escalation for customer issues ensuring prompt resolution and high levels of customer satisfaction.
• Organize and facilitate Market Cell Reviews with CSR Planning AMF CPO and cross-functional stakeholders to maintain operational alignment and flow.
• Ensure monthly financial targets and key performance metrics are met or exceeded.
• Act as the primary liaison with the Program team ensuring alignment on deliverables priorities and execution plans.
• Lead customer visits presentations and forums for assigned markets including QBRs and executive reviews.
• Collaborate closely with Program Leads to support program objectives execution and overall operational performance.
• Identify and implement alternative solutions to support program needs including forecast adjustments used parts embodiment and PWCS engagement.
• Drive the 1000-engine exchange initiative ensuring timely execution and seamless SPS integration.
• Support supply chain coordination and escalation through effective communication and close partnership with Program Leads.

Key Interfaces

• Customers
• CSR Team
• Program Leads and Program Management
• Planning AMF CPO and Supply Chain Teams
• SPS and PWCS Stakeholders

Qualifications You Must Have:

• Bachelors degree in business Supply Chain Operations Management Engineering or a related field.
• Minimum 8-12 years of experience in customer operations program management supply chain or a related operational role.
• Proven experience leading or managing customer service or cross-functional teams.
• Strong customer-facing experience including issue resolution escalations and executive-level communication.
• Demonstrated ability to manage multiple priorities while meeting financial operational and delivery targets.
• Experience coordinating across functions such as Planning Supply Chain Program Management and Logistics.
• Strong analytical and problem-solving skills with the ability to identify alternative solutions and drive execution.
• Excellent written and verbal communication skills including presentation and facilitation of customer reviews (e.g. QBRs).
• Proficiency in Microsoft Office tools (Excel PowerPoint Outlook); experience with ERP or supply chain systems preferred.

Preferred Qualifications:

• Experience supporting complex programs or high-value customer segments.
• Knowledge of supply chain processes forecasting demand planning and inventory management.
• Experience working with SPS PWCS P&WCL or similar enterprise systems.
• Familiarity with financial metrics forecasting and performance reporting.
• Experience leading customer visits executive reviews and market-level discussions.
• Ability to influence without direct authority in a matrixed organization.

Work Location

• Bangalore

Travel

• As per business requirement

Employment Type

• Full-time

• Shift timing: Eastern Standard Time (EST)- 4:30 PM - 1:30 AM

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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