Product Manager Enterprise Managed Services
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
The Product Manager will own and scale a portfolio of enterprise managed services built on 3rd-party platforms OEM tools and ISV technologies. The focus is on standardization profitability scalability and service differentiation across large enterprise customers.
This role is suited for someone who understands operations SLAs service economics and lifecycle-based value creation.
Key Responsibilities
Managed Service Product Strategy
- Define managed service offerings across:
- Cloud Managed Services
- Infrastructure & Platform Ops
- Security Operations (SOC)
- Network & Workplace Services
- Standardize service tiers (Basic / Advanced / Premium / Outcome-based).
- Build service roadmaps aligned to automation and AIOps adoption.
OEM & Tool Ecosystem Ownership
- Own product relationships with monitoring ITSM security automation and observability platforms.
- Evaluate tools for cost scalability and operational efficiency.
- Drive tool consolidation and platform rationalization.
- Ensure tools enable SLA adherence and automation.
Service Commercialization & P&L
- Define pricing models (per resource per user per outcome fixed fee).
- Drive margin improvement via automation shift-left and self-healing.
- Own cost models utilization benchmarks and service profitability.
GTM & Sales Enablement
- Package services into clear outcome-led propositions.
- Enable sales teams with:
- Service catalogs
- SLA constructs
- ROI and value narratives
- Support enterprise RFPs renewals and service expansions.
Service Lifecycle & Governance
- Own onboarding steady-state operations and continuous improvement.
- Track KPIs: SLA MTTR CSAT churn margin leakage.
- Work with delivery to reduce escalations and improve predictability.
Required Skills
- Strong experience in Managed Services or IT Operations
- Deep understanding of SLAs ITIL service design and delivery economics
- Exposure to AIOps ITSM monitoring SOC platforms
- Ability to productize services not just deliver them
Success Metrics (Managed Services)
- Service margin and EBITDA contribution
- SLA compliance and operational efficiency
- Reduction in manual effort via automation
- Renewal rate and account expansion
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, ... View more
