Food & Beverage Manager

Austin Hotel Downtown

Located in the Live Music Capital of the World the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtowns associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtowns commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Austin Hotel Downtown may be your perfect match.

Come join our team as a Food & Beverage Manager. This associate is responsible for the daily operation financial performance and guest experience of Cloud Bar and Presidents House Coffee at Omni Austin Hotel Downtown. This role ensures the highest levels of service safety cleanliness and associate engagement while maintaining strict adherence to Omni standards policies and procedures. The Food & Beverage Manager leads front-of-house operations drives revenue and profitability develops associates and maintains a strong presence on the floor and pool deck.

Omni Benefits Include

• Free Donwtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical Dental Vision Employee Assistance Program Telemedicine and Short Term & Long Term Disability.
• 401(K) Match Pre-Tax Health Savings Account and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms Food & Beverage and more!
• Unique Perks include Tuition Reimbursement Adoption Services Aid Pet Insurance Legal Services Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses Leadership Development Programs Diversity & Inclusion Programs Omni Support Center Internal Reward Program and Work/Life Balance

Guest Experience & Service Standards

• Consistently ensure maximum guest satisfaction through active floor and pool deck leadership.
• Maintain and refine service standards steps of service and overall guest flow.
• Conduct daily pre-shift meetings to communicate service focus promotions safety reminders and operational updates.
• Monitor timing of service table turnover and guest engagement.
• Handle guest concerns and complaints promptly and professionally to ensure guest satisfaction.
• Recognize repeat and VIP guests and ensure special attention details are executed properly.
• Monitor guest feedback and comments related to food beverage and service quality.

Operational Leadership

• Oversee daily front-of-house operations for Cloud Bar and Presidents House Coffee.
• Supervise service during all operating hours including peak pool and seasonal business periods.
• Ensure all service areas side stations and bar areas are fully stocked organized and operational.
• Maintain cleanliness and physical condition of outlets pool deck furniture equipment and guest areas.
• Ensure all equipment beverage machines coffee equipment and point-of-sale systems are functioning properly.
• Maintain proper atmosphere including lighting music and overall presentation.
• Assist in service seating bar operations or pool deck duties as business levels require.

Pool & Safety Operations

• Ensure all pool operations comply with Omni policies safety regulations and resort standards.
• Enforce pool rules liquor liability laws and standards of conduct for guests and associates.
• Schedule and conduct regular safety trainings and emergency preparedness drills.
• Maintain close communication with leadership regarding incidents guest concerns or safety issues.
• Maintain a visible leadership presence on the pool deck assisting with towels seating umbrellas and guest needs as required.

Associate Leadership & Development

• Recruit hire train coach and develop front-of-house associates.
• Ensure appropriate staffing levels for all operating periods and seasonal demands.
• Create and approve weekly schedules while adhering to forecasted productivity and labor targets.
• Monitor associate performance productivity appearance and adherence to uniform standards.
• Promote cross-training and associate development opportunities.
• Conduct regular meetings with supervisors to review operations performance and opportunities for improvement.
• Plan and lead required monthly meetings in accordance with Omni SOPs.

Financial & Administrative Responsibilities

• Manage outlet profitability through effective labor control cost management and revenue growth.
• Responsible for payroll management including punch edits time adjustments and payroll forecasting.
• Participate in budgeting forecasting and monthly profit & loss reviews.
• Conduct end-of-month food and beverage inventories in coordination with Culinary and Accounting.
• Maintain accurate beverage wine china glassware linen and uniform inventories.
• Review and approve purchase requests prior to submission to the Director of Food & Beverage.
• Ensure proper cashiering procedures reconciliations deposits and adherence to accountability standards.
• Conduct menu engineering and pricing analysis as required.
• Drive revenue through up-selling promotions cabana sales and merchandising initiatives.

Compliance & Standards

• Ensure adherence to all Omni policies procedures and brand standards.
• Enforce all liquor liability laws including prevention of service to minors or intoxicated guests.
• Ensure associates are knowledgeable in emergency procedures and accident prevention.
• Maintain compliance with all health safety and sanitation standards.

• Minimum of 23 years of Food & Beverage management experience in a hotel or resort environment.
• Strong knowledge of front-of-house operations bar service pool operations and coffee service preferred.
• Proven leadership communication and organizational skills.
• Financial acumen with experience in labor management forecasting and P&L review.
• Ability to work flexible schedules including mornings evenings weekends holidays and seasonal peak or willingness to obtain certification.
• Must have current TABC/Food Handlers Certifications.
• Must be able to lift pull push 50lbs.
• Must be able to walk stand up to 10 hours shift.
• Working Conditions: exposure to weather conditions hazardous chemicals and exposure to all food and beverage operations.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.