AI Leader ERP

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Description

We are seeking a leader to drive the AI initiatives for the Fusion ERP pillar within our Customer Success Services (CSS) organization. This high-impact role will also provide strategic leadership to our JAPAC region ensuring the growth satisfaction and long-term success of our customers.

Key Responsibilities:

1. Driving AI Innovation for CSS

Lead the development and execution of a comprehensive AI strategy for the Customer Success Services (CSS) organization.

Spearhead AI adoption across the ERP competency and related functions aligning AI capabilities with customer needs and market demands.

Collaborate closely with cross-functional teams including product engineering and delivery to accelerate the deployment of AI-driven solutions.

2. Strengthening JAPAC Customer Satisfaction

Deliver exceptional leadership and service excellence for our customers in the JAPAC region ensuring seamless AI integration and value realization.

Build long-term relationships with key customers and stakeholders driving their transformation journey with innovative AI solutions.

3. Business Growth & Regional Development of JAPAC

Own the business growth strategy for the JAPAC region driving expansion revenue generation and long-term customer retention.

Identify and leverage emerging trends to position Oracle as the AI leader in the Fusion ERP market across JAPAC.

4. Escalation Management & Resolution

Act as the escalation point for complex AI-related issues ensuring timely and effective resolution.

Proactively address customer challenges driving solutions that enhance customer satisfaction and loyalty.

Career Level - M4

Responsibilities

The responsibilities of the AI Leader for Fusion ERP Pillar Customer Success Services (CSS) role would be comprehensive and strategic encompassing multiple aspects of driving AI adoption and customer success across the JAPAC region.

1. AI Strategy & Innovation Leadership

Develop and Drive AI Strategy
Promote AI Adoption
Collaboration Across Functions

2. Strengthen JAPAC Customer Satisfaction

Customer Success Management
Tailored AI Solutions
Customer Feedback & Advocacy

3. Business Growth & Regional Development of JAPAC

business development
revenue expansion
customer satisfaction

4. Escalation Management

5. Team development

6. Partnership and stakeholder management

Qualifications

Career Level - M3

DescriptionWe are seeking a leader to drive the AI initiatives for the Fusion ERP pillar within our Customer Success Services (CSS) organization. This high-impact role will also provide strategic leadership to our JAPAC region ensuring the growth satisfaction and long-term success of our customers.K...