Customer Support Associate, AbeBooks
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The AbeBooks Customer Support Team operates with multiple sites across the globe in five languages: English German Spanish Italian and French.
The Customer Support Associate acts as the primary interface between AbeBooks and external buyers and sellers through email support. We support buyers during their pre and post-purchase experience and sellers through processing their customer orders and returns.
The successful candidate has an immediate distinct impact on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues provide process improvements delight the customer in each interaction and contribute to a team environment.
Key job responsibilities
Provide prompt and efficient service to AbeBooks buyers and sellers by email
Meet and maintain exceptional performance metrics such as quality productivity and first contact resolution.
Escalate internal and external issues when necessary through the appropriate channels.
Actively seek solutions to simplify processes and improve the customer experience
A day in the life
* Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
* Demonstrated experience of at least 1 year in a front-line external facing role requiring email voice or message board type of interactions with customers.
* Experience in a technical support process for web enabled software products or services.
* Strong prioritization and time management skills.
About the team
AbeBooks an Amazon company is a global online marketplace for books and collectibles with hundreds of millions of new used rare and out-of-print books listed for sale by thousands of sellers.
- 6 months of SDS Resolution Specialist experience
- Speak write and read fluently in English
- Experience working with changing priorities and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Customer Support Associate acts as the primary interface between AbeBooks and external buyers and sellers through email support. We support buyers during their pre and post-purchase experience and sellers through processing their customer orders and returns.
The successful candidate has an immediate distinct impact on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues provide process improvements delight the customer in each interaction and contribute to a team environment.
Key job responsibilities
Provide prompt and efficient service to AbeBooks buyers and sellers by email
Meet and maintain exceptional performance metrics such as quality productivity and first contact resolution.
Escalate internal and external issues when necessary through the appropriate channels.
Actively seek solutions to simplify processes and improve the customer experience
A day in the life
* Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
* Demonstrated experience of at least 1 year in a front-line external facing role requiring email voice or message board type of interactions with customers.
* Experience in a technical support process for web enabled software products or services.
* Strong prioritization and time management skills.
About the team
AbeBooks an Amazon company is a global online marketplace for books and collectibles with hundreds of millions of new used rare and out-of-print books listed for sale by thousands of sellers.
- 6 months of SDS Resolution Specialist experience
- Speak write and read fluently in English
- Experience working with changing priorities and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
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