IT Support Engineer
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Job Summary
Join our Team as a IT Support Engineer
Location: Gurgaon
Hours: UK Shift
About the role:
The 1st Line IT Support Engineer is the first point of contact for all technical issues providing quick support for hardware software and basic network problems via phone email and remote tools. Key duties include logging and triaging tickets handling password resets managing AD user accounts and resolving basic connectivity issues. The role also involves setting up workstations/printers and maintaining hardware inventory. Strong communication skills Microsoft 365 experience and basic networking knowledge are highly preferred.
What makes you a great fit:
Strong communication skills especially with nontechnical users.
Proactive eager to learn new systems and tools.
Experience with Microsoft 365.
Solid understanding of basic networking protocols.
Ability to work accurately and meet SLA timelines.
Good organisational skills and attention to detail.
Key responsibilities:
As the primary point of contact for technical enquiries the 1st Line IT Support Engineer provides responsive assistance for hardware software and network issues via phone email and remote support tools.
Key responsibilities include logging and triaging service desk tickets performing password resets managing user accounts in Active Directory and troubleshooting basic connectivity problems.
You will ensure all incidents are documented accurately and resolved within established Service Level Agreements (SLAs) or escalated to 2nd line teams as necessary.
The role also involves configuring and deploying workstations printers while maintaining an up-to-date hardware inventory.
Ideal candidates possess strong communication skills to explain technical solutions to non-technical users and a proactive attitude toward learning new systems.
Professional experience with Microsoft 365 and a solid understanding of basic networking protocols are highly desirable
Perks for our People:
Holidays: 18 days annual leave 6 public holidays
Other Leave: 7 days casual leave 7 days sick leave
Development: In-House Training Academy
Wellbeing: Mental Health support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
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About Company
Were the UKs leading business telephony and cloud communications provider.Delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions.
