Sr Executive Customer Quality

KEY RESPONSIBILITIES:

• Responsible for customer management JCB & Ashok Leyland (prime customers).
• Candidate is preferrable as a resident in Faridabad near JCB plant will include a monthly once travel to Pant Nagar where Ashok Leyland is situated.
• Responsible for customer score card KPIs PPM/OTIF/Warranty & other metrics as in score card of JCB & AL.
• Candidate should manage these 2 satellite plant locations (Faridabad & Pant Nagar)& should have fair knowledge in operation management. Monthly reporting ofthese KPI to be done to main site.
• Ensuring inhouse process control through SPC.
• Customer line issues handling and resolution through 8D approach. Requires customer visits.
• Warranty failure analysis and action plan submission.
• Handling customer audits and Customer PPAP submission
• All relevant QMS audit management in shop floor process audit/CAPA/ etc.
• Customer visit coordination PPAP audits and other related process audits.
• Have good knowledge on calibration & QA lab management.
• Should have fair knowledge on SPC

POSITION REQUIREMENT

• Knowledge on heat exchangers is added advantage.
• Knowledge of SPC required for validating analysis of process capability.
• Good knowledge about Quality tools such as 8D-Analysis Fishbone Analysis 5-Why Analysis.
• Good knowledge about GD/T terms.
• Knowledge of international quality standards including ISO and IATF/TS16949
• Proficiency in Microsoft Word Excel and Power Point skills.
• Fair knowledge on operation KPIs schedule management/losses & productivity review.

AUTHORITY

• Customer 8D approval .

• Stop members working in unsafe conditions.
• Decision to go for sorting / segregation on suspected parts at customer end.
• Stop production if CAPA audit found nonconformance.

EDUCATION QUALIFICATION

• Degree/Diploma in Mechanical/Production/Automotive.
• Minimum of 5 years of experience in automotive / non-automotive industry experience; leading AIAG APQP PPAP and 8D

KEY RESPONSIBILITIES:

• Responsible for customer management JCB & Ashok Leyland (prime customers).
• Candidate is preferrable as a resident in Faridabad near JCB plant will include a monthly once travel to Pant Nagar where Ashok Leyland is situated.
• Responsible for customer score card KPIs PPM/OTIF/Warranty & other metrics as in score card of JCB & AL.
• Candidate should manage these 2 satellite plant locations (Faridabad & Pant Nagar)& should have fair knowledge in operation management. Monthly reporting of these KPI to be done to main site.
• Ensuring inhouse process control through SPC.
• Customer line issues handling and resolution through 8D approach. Requires customer visits.
• Warranty failure analysis and action plan submission.
• Handling customer audits and Customer PPAP submission
• All relevant QMS audit management in shop floor process audit/CAPA/ etc.
• Customer visit coordination PPAP audits and other related process audits.
• Have good knowledge on calibration & QA lab management.
• Should have fair knowledge on SPC

POSITION REQUIREMENT

• Knowledge on heat exchangers is added advantage.
• Knowledge of SPC required for validating analysis of process capability.
• Good knowledge about Quality tools such as 8D-Analysis Fishbone Analysis 5-Why Analysis.
• Good knowledge about GD/T terms.
• Knowledge of international quality standards including ISO and IATF/TS16949
• Proficiency in Microsoft Word Excel and Power Point skills.
• Fair knowledge on operation KPIs schedule management/losses & productivity review.

AUTHORITY

• Customer 8D approval .

• Stop members working in unsafe conditions.
• Decision to go for sorting / segregation on suspected parts at customer end.
• Stop production if CAPA audit found nonconformance.

EDUCATION QUALIFICATION

• Degree/Diploma in Mechanical/Production/Automotive.
• Minimum of 5 years of experience in automotive / non-automotive industry experience; leading AIAG APQP PPAP and 8D