Production support
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Oversee the day-to-day operations of the Technical Support Team.
Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction.
Act as a mentor and provide oversight coaching and training to technical support staff
First point of contact for all escalations.
Track SLAs and report the same as part of WSRs.
Should understand shift management roasters and be able to work in onsite-offshore model (multi-geo support team).
On-board all new technical support team members and work in review and creation of SOPs for recurring issues.
liaising with team members management and clients to ensure projects are completed to standard.
Should have excellent written and verbal communication skills and experience in managing communications in Support modeCritical Incident management Problem management notifications.
Good Hands on knowledge of Azure Data Factory/Python/ Databricks/ ADB Notebook monitoring of batch processes and troubleshooting required.
Secondary Knowledge of ETL Tools (Ex Datastage Informatica Oracle Data integrator or SSIS ) SQL PL SQL Unix/ Linux commands would be an added advantage
Ability to work independently and work in a team in a collaborative fashion.
Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction.
Act as a mentor and provide oversight coaching and training to technical support staff
First point of contact for all escalations.
Track SLAs and report the same as part of WSRs.
Should understand shift management roasters and be able to work in onsite-offshore model (multi-geo support team).
On-board all new technical support team members and work in review and creation of SOPs for recurring issues.
liaising with team members management and clients to ensure projects are completed to standard.
Should have excellent written and verbal communication skills and experience in managing communications in Support modeCritical Incident management Problem management notifications.
Good Hands on knowledge of Azure Data Factory/Python/ Databricks/ ADB Notebook monitoring of batch processes and troubleshooting required.
Secondary Knowledge of ETL Tools (Ex Datastage Informatica Oracle Data integrator or SSIS ) SQL PL SQL Unix/ Linux commands would be an added advantage
Ability to work independently and work in a team in a collaborative fashion.
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
