Customer Success

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Manage end-to-end onboarding of new advertisers and agencies track onboarding progress and proactively follow up to meet SLAs and TATs
Coordinate externally with advertisers/agencies and internally with Sales Ops and Finance teams
Coordinate with Operations teams to ensure timely campaign setup and go-live
Track campaign readiness and proactively identify and escalate risks or delays impacting go-live timelines
Act as a single point of coordination for assigned sales leaders/accounts
Maintain accurate trackers and dashboards for volume status and exceptions
Monitor campaigns after go-live and coordinate with Ops teams to address delivery or performance issues
Ensure timely resolution of operational queries impacting client experience
Coordinate with Finance Controls and Rev Ops teams to resolve discrepancies or approval bottlenecks

Job Description: Manage end-to-end onboarding of new advertisers and agencies track onboarding progress and proactively follow up to meet SLAs and TATs Coordinate externally with advertisers/agencies and internally with Sales Ops and Finance teams Coordinate with Operations teams to ensure...